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Technical Customer Service Advisor, Sevenoaks
Client: Netbox Recruitment Limited
Location: Wrotham (own transport needed)
Job Category: Other
EU work permit required: Yes
Job Reference:
Job Views: 7
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
£26,000 plus quarterly bonus, OTE £33,000 (Top earner currently earning £50,000). Permanent role. Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm. Benefits include 25 days holiday rising to 30 after 5 years, subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcare.
Our client is a well-established, market leader in their field, seeking a Technical Customer Service Advisor to join their product support/customer service department.
This fast-paced, varied role involves providing technical advice over the phone, organising engineer visits, and discussing care/insurance options.
Responsibilities:
* Providing technical support via telephone
* Organising engineer call-outs
* Chasing engineers and updating customers
* Responding to letters/emails
* Advising on care/insurance packages and upselling where possible
Candidate requirements:
* Willingness to learn technical products and processes
* Confidence in upselling
* Excellent attention to detail
Netbox Recruitment is an equal opportunities employer. All applications considered. Apply or call Sarah on 01634 668186 option 2.
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