Druce & Co (International) Limited | Full time
Customer Solutions Advisor - Entry Level
Notting Hill, United Kingdom | Posted on 06/17/2025
@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opening Chiswick, Fulham and Kensal Rise branches!
Asthe only 200 year old “start up” in London, we get it – we’re not like therest. That’s why we need people like you (committed to action and highlyambitious) to join us as we develop a market leading platform. By offering ourclients full property service from new homes to management, we have strongobjectives to position ourselves at the forefront of the London market.
Weare only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excitedto introduce this opportunity to the market.
The role
Witha passion for customer solutions and naturally curious nature, the CustomerSolutions Advisor will work closely with their team to provide support and an unwaveringcommitment to our clients. This is a branch based role supporting both salesand lettings through the following:
* Provide theinitial greeting for any new and existing customers entering the branch.
* Up-sell/cross-sellour products to all customers engaging with @Druce (e.g. insurance, mortgageetc.).
* Manage officeoperations and provide administrative support to the sales and lettings teams.
* Maintain officeschedules and coordinate appointments and meetings.
* Respond toenquiries via phone, email, and in-person, providing timely and accurateinformation to customers, clients, and colleagues.
* Understand therequirements of inbound clients and qualify leads.
* Ensure allincoming leads are created and updated in the CRM database.
* Carry outboundcalling from the Druce branch database to generate leads for MAs.
* Manage andmaintain office inventory, supplies, and equipment, ensuring the office isfully stocked and functional.
* Coordinate withexternal vendors and contractors, such as cleaners, maintenance technicians, and IT support.
* Manage incomingand outgoing mail, including sorting and distributing mail, packages, anddeliveries.
The person
@Drucewe’re different – and that means we attract different people. Our people arehighly accountable, take action and always demonstrate a customer firstapproach. We don’t sit back and wait for the change; we make it ourselves –that’s what sets us apart.
Weare looking to enlist people who embody this through:
* Experience in a customer service or sales environment.
* A bachelor’s degreewith relevantqualifications preferred but not necessary.
* Excellent communication skills and able to connect with clients, both in-person andover the phone.
* Highly motivated to provide the best customer service and develop relationships over thelong term.
* Strong work ethic witha systematic approach to Sales.
* Highly ambitious individuals who want to developand succeed in the world of real-estate.
What’s in it foryou?
Aside from anopportunity to embed yourself in the exciting developments we’re working on@Druce, this is an exceptional opportunity to set yourself apart from thestandard real estate journey.
However, we trulybelieve the success of what we’re doing is underpinned by our people, and withhard work comes reward. So, what’s in it for you?
* Abovemarket basic salary.
* Commissionon leads and referrals.
* Generousannual leave, increasing annually with tenure.
Asan equal opportunities employer, Druce is committed to the equal treatment ofall current and perspective employees and does not condone discrimination onthe basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identify, or marriage and civilpartnership.
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