Job Category: Housing Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX Charnwood Borough Council Hours Per Week : 37 Start Date : Immediate Start Salary: £12.68 2 days in the office, 3 days at home. Job Purpose To provide an administrative service across the Strategic and Private Sector Housing Service. To deliver an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities Generic Responsibilities 1. To deliver a full range of administrative functions including the collection logging and distribution of incoming and outcoming post, word processing, filing and recording systems and dealing with telephone enquiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals. 2. Deal with all enquiries including managing mailboxes across the Service, from customers and partners by taking ownership of and resolving the query. 3. Maintain and input data into a range of databases/spreadsheets to support the Service in completion of government statistical returns and to monitor performance. 4. Support with organising of consultation events and other adhoc partnership and team meetings as required including sourcing meeting rooms and venues, taking and writing up of minutes of meetings, organising refreshments. Qualifications GCSE or equivalent in English Language and Maths (minimum grade C or level 4). Demonstrable experience identified within the section below. Experience Significant experience of clerical / office administration duties. Experience working with computerised systems. Experience working with Microsoft Office. Experience of working in a Customer focused environment. Skills/Knowledge The ability to converse at ease with customers and provide advice in understandable spoken English is a requirement of the post. Int Ability to accurately input and extract information from Systems and spreadsheets. Be organised with ability to meet targets and deadlines. Good written and numeracy skills. Test Good working knowledge of Excel. Int Knowledge of Private Sector Housing Grants. Interpersonal Skills Methodical approach with attention to detail. Self-motivated and able to work on own initiative. Ability to work accurately under pressure with minimum of supervision. Friendly but firm approach to dealing with people. Commitment to Customer Service improvement. Other requirements An understanding of, and commitment to equal opportunities, and the ability to apply this to all situations.