CUSTOMER SERVICE SPECIALIST MONDAY - FRIDAY: £25,000 PER ANNUM People Solutions are working with a long-standing client in the manufacturing industry. They are actively recruiting for Customer Service Specialists to join their Customer Service and Client Support Function on a permanent, full-time basis. Benefits On site canteen Free Parking Full training programme Progression opportunities Modern working environment Company contribution pension Family orientated business Lots of incentives Day to Day Duties As a Customer Service Specialist your duties will include: To work to help identify, measure, and improve consumer touch-points with root cause analysis to help build a consumer-centric division To manage and resolve high level complaints across the department, whilst delivering excellent consumer experience To be the point of escalation from our aftersales service partner, ensuring the consumer and business needs are at the heart of the decision-making process The overreaching mission of the role is to help the brand be recognised as a leading supplier of British designed domestic appliances, that delight our consumers and customers Essential Skills As a Customer Service Specialist it is essential to:- Have Experience within a Customer Service environment Previous experience managing high level complaints Excellent telephone manner and attention to detail Ability to identify improvement opportunities to increase consumer satisfaction Very strong IT skills Desirable Experience It would be desirable if as a Customer Service Specialist that you: Were available to start as soon as possible Had a background or experience with white goods and home appliances Training Full Company policy and procedure training will be provided to successful candidates Apply Apply today by clicking below