Role summary
As the Operational Resilience Manager you will lead the design and delivery of practical, effective business continuity solutions that help us power global travel for everyone, everywhere. You will partner with teams across technology, cyber, workforce, facilities, and third-party management to identify and manage operational risks, align resilience capabilities, and ensure readiness for disruption. In this role, you will map critical operational dependencies, develop and validate continuity strategies and plans, and drive the implementation of resilience measures that keep our most important services running.
What you’ll do
* Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements.
* Lead the update of relevant policy updates to reflect program development and application of requirements to the business based on criticality.
* Lead the implementation of the Business Continuity Management (BCM) and support the continued development of the Disaster Recovery (DR) program enabling technology teams to develop a deeper customer centric posture in managing disruptions
* Conduct business impact analyses (BIA) and support dependency mapping across applications, infrastructure, and operations to establish accountability across mission-critical apps
* Support the establishment of targeted cross-company working groups to ensure the alignment of annual and quarterly planning priorities and activities amongst key stakeholders to drive year on year development aligned to the operational resilience strategy.
* Engage and partner with engineering, platform, and security teams to develop and embed measures that create resilience by design, including immutable backup validation and CI/CD integration
* Govern and execute business continuity, disaster recovery, and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR, and Legal
Who you are
Minimum qualifications
* You have experience in establishing/supporting the establishment of Business Continuity Management, Incident Management and Crisis Management programs including the development of planning, roadmaps, coordinationand delivery of requirements, and launch of new programs.
* Excellent written and verbal communication skills, with the ability to influence and align diverse stakeholders.
* You are an effective influencer, comfortable engaging with engineers, business leaders, security, compliance and executive leadership
* You are skilled at leading tabletop and live recovery simulations and building governance frameworks that drive awareness and embed resilience culture
* You are a team player, highly collaborative with a learner mindset and strong focus on delivery
* You are driven by challenges and the opportunity to apply your knowledge, learn constantly and adapt your approach where necessary to ensure the best outcome for the organization
Preferred qualifications
* 6+ years experience in Business Continuity, Disaster Recovery, Operational Resilience, or related discipline
* You have proven success building and/or leading Business Continuity, Disaster Recovery, programs in large-scale, real-time environments (preferably eCommerce)
* You have deep knowledge in Business Continuity Management in fast paced ecommerce environments and a successful track record of delivery with proven and demonstratable high level of adaptability to meet the organizations needs
* You bring experience across technical and non-technical continuity practices
* You are fluent in external compliance and audit frameworks (ISO 22301, NIST 800-34, SOC2, GDPR) and skilled in preparing evidence for assessments