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Are you passionate about making a difference in local communities? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Generic Housing Officer to join our dedicated team and help shape better futures for tenants across West Lothian.
As a Generic Housing Officer, you’ll be at the frontline of housing management services in a designated geographical area. You’ll support tenants with complex needs, enforce tenancy conditions, coordinate multi-agency efforts, and contribute to community wellbeing – all while helping the council achieve key performance targets.
What You’ll Be Doing:
Delivering high-quality housing services and ensuring policy compliance
Managing tenancies, supporting sustainable communities, and maximising council income
Acting as a key point of contact for tenants, families, and partner agencies
Supporting vulnerable tenants, including those transitioning from care or institutions
Handling rent arrears, ASB cases, and tenancy-related complaints
Ensuring repairs and estate issues are addressed effectively
What We’re Looking For:
CIH Level 4 or equivalent and hands-on experience in housing management
Shelter Home Point Level 2 qualification
Deep understanding of housing legislation and tenant support mechanisms
Excellent communication, case management, and problem-solving skills
IT proficiency and ability to work under pressure
Why Join Us?
Make a tangible impact in people’s lives
Be part of a supportive, multidisciplinary team
Opportunities for continued professional development
Work that is meaningful, varied, and community focused
Ready to help shape stronger communities?
Apply today with an update CV and be part of something that matters.
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