Job Description
Technical Support Engineer
Our client is a well-established IT support company based in Salisbury, Wiltshire, dedicated to providing high-quality, responsive IT services to businesses within a 50-mile radius. Their clients range from small enterprises to mid-sized businesses across various industries.
Role Overview
We are looking for a proactive and technically skilled Technical Support Engineer to join their growing team. The ideal candidate will have solid experience supporting small to medium business IT infrastructure, with a particular emphasis on Sophos firewall configuration and troubleshooting.
You will be responsible for providing both remote and on-site technical support to a variety of clients, diagnosing and resolving issues across hardware, software, networking, and security platforms.
Key Responsibilities
Provide remote and on-site IT support to clients within the service radius
Configure, manage, and troubleshoot Sophos firewalls and other network security appliances
Support and maintain client infrastructure including Windows servers, workstations, and networking equipment
Diagnose and resolve hardware and software issues in a timely manner
Perform routine maintenance and monitoring of client systems
Participate in client projects such as system upgrades, migrations, and installations
Document support activities and solutions in a ticketing system
Liaise with vendors and third-party providers as required
Deliver excellent customer service and maintain long-term client relationships
Requirements
Proven experience with Sophos firewalls (configuration, deployment, and ongoing support)
3+ years experience in a technical support or IT field service role
Strong knowledge of Windows Server, Active Directory, Office 365, and Microsoft networking technologies
Good understanding of TCP/IP, DNS, DHCP, VPNs, and general networking
Excellent troubleshooting and communication skills
Full UK driving license and access to own vehicle
Ability to work independently and manage priorities across multiple clients
Desirable (Not Essential)
Sophos certifications (e.g., Sophos XG Firewall Certified Engineer)
Experience with cloud technologies such as Microsoft Azure or Google Workspace
Knowledge of backup and disaster recovery solutions
Familiarity with remote monitoring and management (RMM) tools
What We Offer
Competitive salary and benefits
Ongoing professional development and training opportunities
A friendly and supportive team culture
Exposure to a wide range of technologies and industries