Salary: £30,000 - 35,000 per year Requirements: At least three years of experience in a technical support role Proficient in Windows architecture, M365, Active Directory, and Google Strong understanding of Cyber Security Excellent communication skills Highly organized, proactive, and patient Experience troubleshooting software used by Academic and Professional Services teams, including Management Information System (MIS) iSAMS and Microsoft 365/Google Workspace suites Responsibilities: Provide day-to-day technical support for hardware, software, and network-related issues Diagnose and resolve complex technical problems promptly, minimizing disruption to the educational process Maintain detailed records of support requests, solutions, and follow-up actions Monitor the Cyber Security platform and identify any issues that arise Manage user accounts, permissions, and access controls in accordance with policies, using Active Directory, Azure, M365, and Google Admin Respond to IT incidents, ensuring timely resolution and effective communication with stakeholders Ensure Service Desk Tickets are dealt with in a timely manner Conduct root cause analysis of recurring issues and implement preventive measures Provide AV and technical setup and support for school assemblies, performances, and parents evenings Offer occasional out-of-hours support as required Technologies: Active Directory Azure Hardware Support Microsoft 365 Network Security Windows Office 365 Cloud More: We are a client operating in the education sector located in High Wycombe, Buckinghamshire, seeking to hire an IT Support Analyst. Our primary focus is to provide day-to-day support, help, and guidance to all staff and students. We offer a competitive salary of up to £35,000 per year, along with an excellent benefits package that includes 30 days of holiday plus Bank Holidays, a Training Budget, and a Local Government Pension Scheme. Join our team and contribute to providing a first-class service to both pupils and staff while ensuring Data Protection compliance, Network Security, and Cyber Security. last updated 13 week of 2026