Job Description
Removals Sales Coordinator – Tunbridge Wells
Are you passionate about delivering exceptional customer service in the moving and relocation industry? Join our clients team as a Sales & Move Coordinator in the picturesque town of Tunbridge Wells. In this role, you'll play a pivotal part in ensuring seamless relocations for our clients, combining your sales acumen with meticulous coordination skills. Hybrid working (home/office) available.
What You’ll Be Doing:
* Serve as the primary point of contact for clients throughout their moving process.
* Coordinate and schedule pre-move surveys to assess client needs.
* Develop and present tailored moving plans and quotations to clients.
* Liaise with operations teams to confirm bookings and allocate resources.
* Manage storage accounts, including documentation and invoicing.
* Oversee all aspects of the move via our CRM system, from acceptance to billing.
* Prepare necessary paperwork for moving crews and manage supplier charges.
* Communicate effectively with clients and third parties to ensure smooth operations.
* Address and resolve any issues or concerns that arise during the move.
* Ensure all client information is accurately recorded and updated in the CRM.
* Monitor and meet sales targets, contributing to overall business growth.
* Stay updated on industry best practices to continually enhance service delivery.
What We’re Looking For:
* Proven experience as a Move Coordinator or in a similar role within the UK moving industry.
* Exceptional verbal and written communication skills.
* Strong customer service orientation with the ability to empathize with clients.
* Keen attention to detail and organizational skills.
* Proactive problem-solving abilities and a positive attitude.
* Ability to work under pressure and manage time effectively.
* Familiarity with CRM systems, preferably Moveware, is advantageous.
Interested? Reach out to Alchemy Global Talent Solutions today.