ITSupport Analyst Permanent-£27,000 Hybrid / 3 days in Gloucester HQ OurClientisoneoftheUKsleadingprovidersintheirindustry,deliveringprofessionalservicestobothresidentialandcommercialclientsnationwide.Operatingfromtheir Gloucester headoffice,theyarecontinuingtoexpandandarelookingforanambitiousindividualtogrowwiththem. Operatinginastandalonecapacity,youwillprovideanexcellentexperienceforthewholebusiness,whetherlocatedinofficeorthefield.Youwillbeconfidentindeliveringhandsonsupportandestablishyourselfaspartoftheteam,bothwithinbusinessandthewidergroupcompanies. SupportandTroubleshooting: GoodexperienceofMSAzure,AzureActiveDirectory,WindowsServer,Intune,SQL,CiscoMeraki,networking,andmobiletelephonysolutions. Providehands-onsupport,demonstratingagoodunderstandingofMicrosofttechnologies,includingtheM365suite,IntuneandEntra Performtroubleshootingandsupporttasksonadailybasis,covering: LaptopsandMobilePhones WindowsServers Networks Translateissuesand/orbusinessrequirementsintotechnicalsubmissionswithdevelopmentteamsandthirdpartyproviders Skillsandqualifications: Abilitytoprioritiseandassignincomingissues/requests StrongworkingknowledgeofO365&MicrosoftOfficeproducts Strongworkingknowledgeof Microsoft Windows StrongworkingknowledgeofAndroid 15 WorkingknowledgeofWindowsServer ITILv4Foundation BasicunderstandingofMSSQL BasicunderstandingofHTML&CSS(PHP desirablebutnotessential) Attitudes: Youmusthaveahighlyanalytical/technicalmindset Youwillbepeoplefacing,sogoodmannersareamust Youmustbeabletomanageyourtime,whenworkingaloneandaspartofateam Youmustbewillingtolearnandshowastronginterestinalltechnologies Youmustbewillingtoaskforassistancewhenrequired Youmusthaveflexibilitytoworkon-calloutofhours&onweekendsonarotabasis Other: Ethical:Acommitmenttoethicalandsociallyresponsiblebusinesspractices,includingfairtreatmentofemployeesandresponsiblestewardshipofresources Proactiveandengagingapproachtoinclusionanddiversityacrossallaspectsoftheirbusiness