Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits
Overview:
A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.
This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.
Role & Responsibilities:
* Lead and develop the 2nd Line Infrastructure team
* Oversee incident, problem, and change management
* Support complex technical escalations
* Drive service improvement and operational excellence
* Contribute to infrastructure roadmap and automation initiatives
Essential Skills & Requirements:
* Experience managing 2nd/3rd Line teams in enterprise environments
* Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
* Proficient in PowerShell (Terraform a bonus)
* ITIL knowledge and relevant technical certifications
Package:
* £80K - £90K basic salary
* Hybrid - London (3 days per week)
* Discretionary bonus
* Excellent pension contribution (up to 17%)
* Private healthcare
* Excellent additional lifestyle and health benefits
Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits