Salary: £24,956 per annum rising to £25,350 per annum on successful completion of probation Hours: 37.5 hours per week Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum plus bank holidays Base: Second Floor, 9 Pullman Court, Great Western Road, GLOUCESTER, GL1 3ND Area Covered: Gloucestershire Contract: Permanent RP124 ISVA Support Coordinator v2.docx About the Role The role is to support recent or non-recent survivors of rape or sexual abuse who wish to access the Gloucester ISVA (Independent Sexual Violence Advisor) service, as well as supporting t he delivery of the Trauma Stabilisation Programme for all clients who are within and outside of the Criminal Justice process seeking support. The post holder will maintain survivor engagement for adults and children in the Criminal Justice System process until the client is allocated ISVA as well as m aintaining effective communication between Sexual Assault Referral Centre (SARC) and ISVA services The role is also to support a victim through the referral pathway from crisis to recovery and ensuring that the victim feels supported, listened to and believed. The post holder will be the nominated case lead and point of contact for the victim to allow smooth transition from SARC to other services, whilst supporting the safety planning, monitor risk (including escalation to high risk and safeguarding concerns) This role will work proactively as part of the ISVA Team and will have respect for the diversity of the community in which the service works to ensure the services is accessible to all. The post holder will also uphold the values and mission statement of First Light and proactively support and champion the charity in all areas of their work. The post holder will be highly motivated, flexible and able to work unsupervised on a day-to-day basis. Key responsibilities: Support recent or non-recent survivors of rape or sexual abuse who wish to access the Gloucester ISVA (Independent Sexual Violence Advisor) service • Support the delivery of the Trauma Stabilisation Programme for all clients who are within and outside of the Criminal Justice process seeking support • Maintain survivor engagement for adults and children in the Criminal Justice System process until the client is allocated ISVA • Maintain effective communication between Sexual Assault Referral Centre (SARC) and ISVA services • Support a victim through the referral pathway from crisis to recovery • Ensure that the victim feels supported, listened to and believed • Be the nominated case lead and point of contact for the victim to allow smooth transition from SARC to other services • Support the safety planning, monitor risk (including escalation to high risk and safeguarding concerns) • Broker recovery support packages (recovery programs, therapy, peer support, onward referral) • Confirm clients are seen by aftercare services. • Signpost/refer and broker access to information advice and support. • Provide the continuity of support to all victims who have not been assigned a front-line support worker • Maintain accurate and confidential electronic case management records and contribute to performance monitoring for the service • Continually assess and regularly review the victim risk and needs and use a Trauma informed Approach to keeping victims and their families safe • Manage and review own case load ensuring the service is user centred, cost effective, efficient and responsive to the needs of clients and professionals • As part of the ISVA Support Coordinator (ISC) team, provide administrative support for the ISVA service, including creating purchase orders, responding to enquiries, taking messages for the team, and assisting with other tasks related to the effective administration of the service. • Provide support using a range of communication modes such as telephone, WhatsApp, Text, E-mail, or face to face at the Gloucester SARC office. The ISVA Support co-ordinator will need to be highly motivated, flexible and able to work unsupervised on a day-to-day basis holding a high volume of cases. Essential requirements: Full Driving licence Literacy skills and experience working with databases Evidence of IT and Computer Literacy Skills Safeguarding Adults and Children Training Supporting victims of sexual abuse, or working with vulnerable people Have a good understanding of sexual assault including the impact of domestic abuse on victims and their families Understand safeguarding issues (children and vulnerable adults) and the legal responsibilities surrounding these issues Understanding the principles of risk assessment, safety planning and risk management for victims of sexual abuse and their children Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals Handling confidential and sensitive information appropriately Added benefits: A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance. A wellbeing day per financial year (1 st April to 31 st March) Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological wellbeing. Health and wellbeing resources including our staff Wellbeing Group, Staff Consultation Committee and active participation in our employee engagement platform. Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support. Working for an organisation committed to Equality, Diversity and Inclusion. We encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality. First Light are a Disability Confident Committed Employer and have an LGBTQIA Staff Network. Annual pay review and employer contribution pension scheme. Additional Information: The successful applicant will be subject to a Disclosure & Barring check, and a social media check conducted by a third party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer. Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy. Deadline for receipt of applications: by 12noon on Friday 4 July 2025 Expected date for interviews: W/c 14 July 2025 If you do not hear from us within 10 working days of the deadline for receipt of applications, please assume you have been unsuccessful at this time. We reserve the right to withdraw this advert early for the right candidate, so we encourage early applications. To apply: Due to Safeguarding requirements we are unable to accept CVs as part of your application, or employ any candidate who has been a client of First Light within the last two years. Please complete the application form on the top right of the advert on our website. Ensure that you outline your relevant experience and evidence suitability for the role against the role profile, which is a combined job description and person specification. Alternatively, you can email [email protected]