Overview
Company Description At Potters Five Lakes, we pride ourselves on providing an exceptional guest experience in a welcoming and beautiful environment. We are currently seeking dedicated and enthusiastic individuals to join our housekeeping team, ensuring that every corner of our resort is spotless, comfortable, and inviting for our guests. As a Housekeeper, you will play a key role in maintaining the high standards of cleanliness and organisation throughout our accommodations, ensuring that each guest enjoys a refreshing and memorable stay. Whether it's making up rooms, tidying common areas, or assisting with special requests, your attention to detail and passion for creating a pristine environment will contribute to the overall guest experience.
Job Description
Join the UK\'s Number One Fully Inclusive Resort Team!
Position: Housekeeping Team Member, Full-time and Part-time opportunities available
Location: Potters Resorts - Five Lakes, Colchester Road, Tolleshunt Knights, Maldon, Essex, CM9 8HX
Responsibilities
* Cleaning and maintaining guest rooms: ensure rooms are cleaned to high standards, including making beds, dusting, vacuuming, and sanitizing bathrooms.
* Ensuring guest satisfaction: provide excellent customer service by attending to guest needs, such as extra linens or responding to special requests.
* Restocking supplies: ensure rooms are stocked with necessary items like toiletries, towels, and other amenities.
* Reporting maintenance issues: notify management of any maintenance or repair issues, such as broken fixtures or equipment.
* Upholding safety and hygiene standards: ensure that cleaning practices meet health and safety guidelines and maintain a safe working environment.
* Managing inventory: keep track of cleaning supplies and report when restocking is necessary.
* Adhering to company policies: follow Potters Resorts\' standards for cleanliness, guest interaction, and behaviour.
Qualifications
* Attention to Detail: a keen eye for cleanliness and tidiness to ensure rooms, bathrooms, and public areas are spotless. Noticing small issues or areas that need extra attention.
* Time Management: ability to manage time effectively, especially in a fast-paced environment, to ensure rooms are ready for guests in a timely manner.
* Customer Service Skills: polite, approachable, and responsive to guests\' needs or requests, providing an excellent guest experience.
* Physical Stamina: ability to stand for long periods, lift heavy items, and perform repetitive tasks.
* Organisation Skills: ability to organize tasks and maintain cleanliness efficiently.
* Cleaning Knowledge: knowledge of proper cleaning techniques, sanitization, and correct use of cleaning products and equipment.
* Understanding the use of chemicals safely and effectively.
* Teamwork: ability to work well with other staff members.
* Flexibility and Adaptability: willingness to adapt to various situations and requirements.
* Communication Skills: good communication with guests and team members to ensure expectations are met.
Additional Information / Benefits
* Cycle to work scheme
* Friends and family discounts
* Loyalty awards
* Personal Development and Accredited Learning opportunities with our Potters Academy
* Free Meals when on shift
* Employee Assistance and Wellbeing programmes
* Free Gym & Leisure facilities
* Team Recognition, Awards & Treat Days
Company & Employment Details
If you\'re reliable, hardworking, and take pride in your work, we would love to have you as part of our Potters Resorts Five Lakes family. Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments needed within the recruitment process.
* Competitive hourly rates (£10.00 - £12.21 based on age)
* Hours: 9am - 3pm, 5 days out of 7 to include weekends and bank holidays on a rotational basis.
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