Salary: £49,896 - £58,700 pa
Location: Birmingham/Hybrid – 2 days min per week in the office
Contract: Permanent
Hours: Full time
We are recruiting for a brand-new position of Business Process Improvements Manager (known internally as Regulation Operations Manager) as part of our continued organisational development and improvements within the General Dental Council (GDC).
Working in our Regulation directorate based in central Birmingham (Colmore Row) and reporting into the Executive Director, you will be responsible for engaging with key internal stakeholders across the organisation including Project Management, Risk and Audit teams, to develop and implement continuous quality improvement programmes.
The role
1. Oversee performance monitoring and compliance within the Regulation Directorate, including Registration, Fitness to Practise, Dental Professionals Hearings Service and the Dental Complaints Service.
2. Use management information and analysis to inform and highlight to senior managers, trends and patterns in the business flow; and ensure actions are taken to support the day-to-day business is meeting service level agreements and delivered to the appropriate quality.
3. Act as a trouble-shooter by responding to urgent operational demands swiftly and with minimal direction, designing and implementin...