Northern Skills are recruiting on behalf of Energy Made Simple who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a customer service practitioner while also gaining a qualification.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
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Hours Monday to Thursday - 9.00 am – 5.00 pm Friday - 8.30 am to 4.30 pm
30 hours a week
Tuesday 14 October 2025
Duration
1 year
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
• Act as the first point of contact for inbound client queries via phone, email, and live chat.
• Support customers with energy contract queries, billing issues, and supplier communications.
• Manage the onboarding process for new clients, including meter registrations and data collection.
• Liaise with energy suppliers to resolve customer issues quickly and effectively.
• Track contract renewals and proactively notify clients of upcoming deadlines.
• Update and maintain accurate customer records
• Escalate complex issues to relevant departments (e.g., Operations, Sales, or Compliance).
• Work closely with Account Managers and Sales teams to deliver outstanding service.
• Provide administrative support, including producing reports and managing documentation.
• Contribute to service improvement initiatives and suggest process
enhancements.
Where you'll work
The Old Brewery
Castle Eden
Hartlepool
TS27 4SU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achievespositive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customerinteractions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Day release at Middlesbrough College
* Functional Skills in English and maths if required
Requirements
GCSE in:
Maths and English (grade Grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
About this employer
At Energy Made Simple, we specialize in simplifying energy management for businesses of all sizes. As a trusted energy broker, we help companies reduce costs, improve energy efficiency, and manage energy contracts with ease.
* Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship isVAC1000334928.
Apply now
Closes on Tuesday 30 September 2025
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