Shop Supervisor
Sue Ryder Charity shop, 21-23 Wote St, Basingstoke RG21 7NE
Hours: 15 hours per week over 7 days.
Pay: £12.79 per hour + rewards & benefits.
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding which supports 2.7 million hours of expert medical, practical, bereavement and emotional support for people facing the end of life or living with grief.
Our shops range from boutique and vintage to large format stores. As part of the retail team you will help inspire communities to provide more care for more people by innovating and collaborating on ways to reduce, reuse, and recycle. You will also support the income that sustains our care and support services.
We value our people and ensure they feel valued and included. Most retail work occurs on weekends; managers cover roughly half the shifts. Shops open at 8.45 a.m. and are closed on most holidays, including Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.
Responsibilities
* Drive business, push sales, and achieve targets using retail expertise.
* Lead a team to deliver excellent customer service to donors and customers.
* Work with the local community to generate donated stock.
* Recruit, train, and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, prioritising the health and safety of yourself and your team.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Serve as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Operate the Epos system to manage stock transactions.
Minimum Essential Criteria
* Customer service experience
* Previous supervisory experience
* Cash handling / till work
* Basic IT skills (email, instant messaging, video calls)
* Organisational skills
* Lone working experience
Desirable Criteria
* High street retail, leisure or hospitality background
* Experience with KPI and target setting
* Experience in charity retail
* Health & safety knowledge
* Team player attitude
* Key holder / opening / closing responsibilities
* Experience in merchandising / stock rotation
Benefits
* 27 days holiday rising to 33 days with length of service plus bank holidays (pro‑rated if part‑time)
* Company pension scheme
* Staff discount at thousands of retailers
* Refer a Friend scheme – £250 payment
* Enhanced maternity, paternity and adoption pay
* Enhanced sick pay
* and many more – please visit our careers website for the full list
Closing date: 5th April
Interview date: 14th April
Join the team and be there when it matters.
Commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce enables us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and to eliminating unlawful discrimination.
As a Disability Confident Committed employer, we are proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Access = one floor, narrow corridors.
We use inclusive recruitment practices such as sharing interview themes or questions in advance, offering remote interviews where needed, and providing additional accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our equity, diversity and inclusion work, please visit the relevant page on our website.
Sue Ryder is committed to ensuring that everyone facing the end of life or living with grief can access the support they need. With our help, no one has to face dying or grief alone. We are there when it matters.
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