Training Provider Success Manager
Home based with UK wide travel - ideally candidates will be based within the Midlands region for easy travel however outside this area will be considered
£44,000 + £7900 car allowance (£51,900 package total)
As a Training Provider Success Manager is it your job to ensure the training and testing delivery network meets employer needs by managing and continuously improving the approved training provider (ATP) network. The role works closely with providers, internal teams (Product Managers, Market Development Manager and the Compliance teams) as well as stakeholders to deliver high-quality approved and licensed training products, support the Head of Product Delivery and champion provider satisfaction.
Key Outcomes
The role operates and improves a robust, transparent approval process, ensuring the provider network has the quality, capability and geographic coverage required by industry employers. It drives consistency and high standards across training delivery, builds strong provider relationships and satisfaction, and uses insight and data to continuously improve product delivery and performance.
Key Responsibilities
* Manage and continuously improve approval processes across all disciplines, ensuring they remain fit for purpose through feedback, improvement and effective change management.
* Oversee UK and international approvals for providers, trainers, examiners, facilities and training courses.
* Ensure approval communications are clear, consistent, timely and set clear expectations internally and externally.
* Use sound judgement to deliver approvals transparently and consistently, supporting providers through the full application process and ensuring compliance with required standards and procedures.
* Approve trainers, examiners, facilities and submitted courses in collaboration with providers, programme administration and subject matter experts.
* Analyse delivery and usage data to identify gaps in geographical coverage and alignment with employer needs.
* Drive improvements in delivery quality through effective provider onboarding, collaboration with compliance and product teams, and provider training, coaching and mentoring initiatives.
* Continuously improve standard operating procedures and documentation to ensure consistency, transparency and clarity of delivery requirements.
* Build strong relationships with providers through a structured engagement plan, working with communications and marketing teams to promote new providers, trainers, examiners and courses.
* Deliver regular proactive engagement, including forums, online updates and best-practice sharing sessions.
* Ensure provider information across communication systems is accurate and up to date.
* Lead customer support and product administration functions, ensuring provider queries are handled effectively and promptly.
* Provide regular reporting on applications, approvals and market insights, highlighting risks and opportunities.
* Act as a trusted advisor to key providers, building relationships with stakeholders at all levels.
* Deliver new projects and innovation initiatives as required.
Experience, Skills & Qualifications
* Technical knowledge of the engineering construction industry, supported by a Level 3 or above, engineering or vocational qualification.
* Stakeholder and relationship management, including working with external partners, managing expectations, and providing customer-focused support.
* Quality assurance and continuous improvement, including working with SOPs, audits, compliance, and process-improvement initiatives..
* Experience in training, competence, or assessment environments, such as working with training providers, course approvals, or qualification/assessment processes.
* Operational delivery and data-driven management, including workflow coordination, CRM/system use, data analysis, reporting, and managing multiple tasks to deadlines.
* Proactive, collaborative and customer-focused with a growth mindset and strong relationship-building skills.
* Pragmatic problem solver, accountable for own work, with excellent communication and stakeholder management skills.
* Committed to continuous improvement, self-learning and delivering quality outcomes to deadlines.
* Maths and English qualifications and strong IT literacy.
* Ability to prioritise workloads, manage information requests and deliver to agreed schedules with effective communication.
* Commercially aware and customer focused.
* Flexible and willing to travel across the UK (including overnight stays)