Client Services Team Member - Swadlincote
Team: Marketing
Employment type: Permanent - Full-time
Location: Swadlincote
We have an excellent opportunity for a full-time Client Services Team Member to join our team in Swadlincote.
The Client Services Team is the first contact a client has with our firm, handling communication via telephone, email, and in person. The role focuses on delivering outstanding service to both existing and potential clients, building relationships at all levels. A professional approach and demeanor are required at all times.
The role involves exceeding client expectations, managing a high level of data management and recording.
Responsibilities
1. Manage incoming telephone enquiries and direct them to the appropriate team.
2. Respond to telephone, email, or in-person enquiries from clients professionally.
3. Engage with visitors onsite.
4. Manage the firm's web chat and email enquiries.
What we are looking for
* A professional appearance and manner
* Attention to detail and accurate record-keeping skills
* Excellent IT skills, especially in Microsoft Word and Excel
* Flexibility
* Ability to work well in a team and independently
* A proactive attitude towards problem-solving and exceeding expectations
Timms Solicitors has been established since 1892, providing advice and guidance to clients for over 130 years.
We prioritize our clients and are committed to delivering comprehensive, professional legal services. Our reputation is built on understanding our clients' needs and helping them achieve the best outcomes for their circumstances.
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