Senior Support Engineer – South London OR SW London OR West London OR Midlands - Azure/M365 - £45,000 - £70,000
* Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team?
* Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?
* Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.
You’ll be joining a close-knit team in London (Twickenham or Epsom)
Key skills:
* Proven 3rd Line support experience in a busy MSP or IT Services environment
* Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
* Solid networking experience in Cisco and Fortigate
* Confidence dealing with major incidents, escalations and tricky support issues
* Comfortable with scripting (e.g. PowerShell) and endpoint management tools
* A clear, confident communicator who enjoys solving problems and helping others
* Happy being office-based (5 days per week during probation, then 4 days in)
Duties and Responsibilities:
* Acting as the final escalation point for complex tickets and service desk issues
* Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
* Taking ownership of major incidents and problems – including post-incident analysis
* Working alongside professional services during project transitions and onboarding
* Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
* Creating and updating internal documentation and best-practice procedures
* Representing the technical team in client conversations and internal reviews
Ideal Certifications:
* AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102
This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!
Senior Support Engineer – South London OR SW London OR West London OR Midlands - Azure/M365