Pharmacy/Dispenser Technician & Patients Services Advisor
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Pharmacy/Dispenser Technician & Patients Services Advisor
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Join to apply for the Pharmacy/Dispenser Technician & Patients Services Advisor role at NHS
Job Summary
About us: We are a friendly, forward-thinking GP practice delivering high-quality care within a safe and efficient working environment.
Job Summary
About us: We are a friendly, forward-thinking GP practice delivering high-quality care within a safe and efficient working environment.
Main surgery in Dorking and two dispensing branches in Box Hill and Westcott serving a total of 11,300 patients.
Open Monday to Friday, with no weekend working.
We are seeking a dedicated and detailed-oriented dispenser to join our practice based team. The ideal candidate will play a crucial role in ensuring the safe and effective supply of medications to patients. This position requires a strong commitment to patient care, as well as the ability to work efficiently and accurately in a fat-paced environment.
The post is based in a busy general practice dispensary and may involve standing for extended periods. The role may also require flexibility to cover shifts during staff absences. the role will involve working at more than one local site.
Main duties of the job
* Dispense prescription medication and other medical products under the direction of the GP Partners. Use dispensing software to support dispensing.
* Count pills, label bottles and box medications to prepare prescriptions in accordance with SOPs.
* Dispense controlled drugs and private scripts safely and in line with surgery SOPs.
* Supply patients with information and education on their prescribed medication.
* Monitor the prescription-filling process to ensure compliance with legal, regulatory, and practice-specific policies.
* Answer patient questions regarding medication, under the supervision and guidance of the GP.
* Date check stock and dispose of returned medication in line with regulations and practice policy.
* Place orders for medications and ensure availability of stock to meet patient demand.
* Maintain and updater electronic patient records accurately and confidentially.
* Perform administrative duties including answering phone calls, receiving and inputting prescription requests, and prescription queries.
* Procure and manage stock, ensuring timely ordering and accurate inventory records.
* Maintain a clean, safe, and well organised dispensary environment.
* Gather, organise, and asses patient information as part of the dispensing and clinical processes.
* Support with audits, inspections, and quality improvement processes.
* Keep up to date with mandatory training and supplementary learning.
* Coach and support other team members as needed.
About Us
You will act as a point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Benefits;
* Highly desirable NHS Pension Scheme
* Free onsite care parking
* No weekend or evening working
* Access to corportae third-party discounts, including retail, cinema, holidays and more through the Bluelight card.
Details
Date posted
10 June 2025
Pay scheme
Other
Salary
£12.75 to £13.10 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A4233-25-0001
Job locations
Hillside Surgery
Boxhill
Tadworth
Surrey
KT20 7JG
The Surgery
Westcott Street
Westcott
Dorking
Surrey
RH4 3PA
New House Surgery
South Street
Dorking
Surrey
RH4 2QR
Job Description
Job responsibilities
* Dispense prescription medication and other medical products under the direction of the GP Partners. Use dispensing software to support dispensing.
* Count pills, label bottles and box medications to prepare prescriptions in accordance with SOPs.
* Dispense controlled drugs and private scripts safely and in line with surgery SOPs.
* Supply patients with information and education on their prescribed medication.
* Monitor the prescription-filling process to ensure compliance with legal, regulatory, and practice-specific policies.
* Answer patient questions regarding medication, under the supervision and guidance of the GP.
* Date check stock and dispose of returned medication in line with regulations and practice policy.
* Place orders for medications and ensure availability of stock to meet patient demand.
* Maintain and updater electronic patient records accurately and confidentially.
* Perform administrative duties including answering phone calls, receiving and inputting prescription requests, and prescription queries.
* Procure and manage stock, ensuring timely ordering and accurate inventory records.
* Maintain a clean, safe, and well organised dispensary environment.
* Gather, organise, and asses patient information as part of the dispensing and clinical processes.
* Support with audits, inspections, and quality improvement processes.
* Keep up to date with mandatory training and supplementary learning.
* Coach and support other team members as needed.
Job Description
Job responsibilities
* Dispense prescription medication and other medical products under the direction of the GP Partners. Use dispensing software to support dispensing.
* Count pills, label bottles and box medications to prepare prescriptions in accordance with SOPs.
* Dispense controlled drugs and private scripts safely and in line with surgery SOPs.
* Supply patients with information and education on their prescribed medication.
* Monitor the prescription-filling process to ensure compliance with legal, regulatory, and practice-specific policies.
* Answer patient questions regarding medication, under the supervision and guidance of the GP.
* Date check stock and dispose of returned medication in line with regulations and practice policy.
* Place orders for medications and ensure availability of stock to meet patient demand.
* Maintain and updater electronic patient records accurately and confidentially.
* Perform administrative duties including answering phone calls, receiving and inputting prescription requests, and prescription queries.
* Procure and manage stock, ensuring timely ordering and accurate inventory records.
* Maintain a clean, safe, and well organised dispensary environment.
* Gather, organise, and asses patient information as part of the dispensing and clinical processes.
* Support with audits, inspections, and quality improvement processes.
* Keep up to date with mandatory training and supplementary learning.
* Coach and support other team members as needed.
Person Specification
Qualifications
Essential
* -NVQ Level 2 in Pharmacy Services / Dispensing (or equivalent)
* -Previous experience in a dispensing or pharmacy role
* -Strong organisational and time management skills
* -Accuracy and attention to detail
* -Excellent and attention to details
* -Ability to work well in a team and independently
* -Commitment to patient confidentiality and safeguarding
* -Able to drive and have vehicle to use
* -Able to start at 8am and finish at 6pm
Desirable
* -Experience in a general practice or primary care setting
* -Familiarity with SystemOne
* -Understanding of NHS prescribing and protocols
Person Specification
Essential
* -NVQ Level 2 in Pharmacy Services / Dispensing (or equivalent)
* -Previous experience in a dispensing or pharmacy role
* -Strong organisational and time management skills
* -Accuracy and attention to detail
* -Excellent and attention to details
* -Ability to work well in a team and independently
* -Commitment to patient confidentiality and safeguarding
* -Able to drive and have vehicle to use
* -Able to start at 8am and finish at 6pm
Desirable
* -Experience in a general practice or primary care setting
* -Familiarity with SystemOne
* -Understanding of NHS prescribing and protocols
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Dorking Medical Practice
Address
Hillside Surgery
Boxhill
Tadworth
Surrey
KT20 7JG
Employer's website
https://www.dorkingmedicalpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Dorking Medical Practice
Address
Hillside Surgery
Boxhill
Tadworth
Surrey
KT20 7JG
Employer's website
https://www.dorkingmedicalpractice.nhs.uk/ (Opens in a new tab)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Health Care Provider
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