Overview
Piersland House Hotel is a family-owned 4 Silver Star rosetted hotel in Troon, Ayrshire, with a long-standing reputation for warm hospitality and excellent service. This is a full-time on-site role for a hands-on Deputy General Manager located in Troon. The Deputy General Manager will oversee daily operations, ensure excellent customer service, manage staff, and maintain high hospitality standards. Responsibilities include optimizing operational efficiency, handling guest inquiries and complaints, and supporting the general manager in all aspects of hotel management.
Responsibilities
* Oversee daily hotel operations and maintain high standards of hospitality.
* Manage staff, including recruiting, training, scheduling, and performance management.
* Optimize operational efficiency and service delivery across departments.
* Handle guest inquiries and complaints with a focus on timely resolution.
* Support the general manager in all aspects of hotel management, including food & beverage and events as needed.
Qualifications
* Experience in hospitality management and guest services.
* Strong leadership and staff management skills.
* Exceptional customer service and communication abilities.
* Strong F&B background.
* Experience in wedding and function sales and running events.
* Qualification in Hospitality Management, Business Administration, or related field is preferred.
* Fun and outgoing personality.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
* Hospitality
Industries
* Hospitality
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