The Role
Service Delivery Supervisor - Luton Airport - Full-Time - Shifts 4 on, 4 off working 2 days followed by 2 nights -£33,125.68 Per Annum
Do you have great customer service skills? Are you an experienced Supervisor?
If you answered yes, then read on!
An exciting opportunity has opened up for aService Delivery Supervisorto join the team at London Luton Airport. This is an excellent opportunity for someone with proven Customer Service management experience to lead a team within a busy and exciting environment. You will be an important part of the team providing an excellent experience for all customers.
Does this sound like you? Here's what you will be doing in more detail.
What you'll do:
* Monitor and manage the day-to-day operations, consisting of car parks, valet parking and the bussing operation, along with the SDM on shift, taking chargein their absence.
* Maintain strong communications and support the Operations Manager, Service Delivery Manager & Transport Supervisor/Manager, seeking assistance and agreeing on actions to resolve outstanding issues.
* Be first point of contact for any customer issues that arise on site.
* Any reasonable duty as requested by a more senior manager.
* To work as part of a wider team as a key and instrumental member of the contract management team
* Be the primary contact for all clients and suppliers in the absence of the SDM and take on any responsibilities of the SDM.
* Plan, prepare and allocate staff across the entire operation ensuring resources are deployed to the areas of most need during the working day.
* Organise, manage, and motivate the team on shift across the APCOA operation.
* Always ensure the effective running of the car parks and the bus service
* Ensure all members of staff are following agreed APCOA working practices and operating procedures.
* Monitor the performance of staff and ensure delivery of allocated tasks.
* Carry out the cash collection, processing, and associated task on site
* Complete shift handover forms between outgoing and incoming crews
* Monitor and report the SLA performance of all the services provided by APCOA.
* Complete and file all relevant Health & Safety documentation in accordance with company policies and procedures.
* Ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any action follow up actions also being dutifully recorded.
* Report any equipment or vehicle defects on site and ensure that works are completed within the agreed site SLA’s.
What you'll bring:
* Experience of working with members of the public.
* Experience supervising a large team
* Able to prepare Reports.
* Self-motivated, pro-active nature
* Be able to prioritise and multitask.
* Ability to manage and motivate.
* Excellent spoken and written English.
* Working knowledge of MS Office
Is this where you would like your career to go?
Click "apply" today and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to workregardless of age, race, gender, sexuality or level in the organisation.We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
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