Permanent job opportunity
We are seeking a friendly, initiative-taking, and customer-focused Customer Services Advisor to join our client's growing team based in Edinburgh. Experience working in a call/contact centre is essential
As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.
The salary is £25,142 per annum, plus bonus!
This is a full-time role working fixed shifts and the hours of work are:
8:30am to 5pm
Monday-Friday
* Full-time
* Free car parking on site
* Uniform provided
* Training provided
* Performance related bonus
In your role as a Customer Service Advisor:
* Making daily calls in accordance with the call diary to generate repeat orders
* Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
* Resolving customer issues efficiently and empathetically.
* Growing and developing new and lapsed accounts
* Upselling
* Maintaining accurate records of customer interactions using CRM systems.
* Consulting with internal teams to follow up on customer requests.
* Identifying opportunities to improve customer service processes.
* Ensuring compliance with company policies and data protection regulations
To be con...