Job Description
Our outstanding and successful client, an IT Service Provider who supports some of the biggest household names in the UK, is looking to recruit an experienced IT Field Technician to join them on a permanent basis.
You will be based in the Essex & North London area and attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on‑site technology, including EPOS, business systems, and back office servers.
You’ll be the bridge between tech issues and business success – making a tangible difference for customers!
Location: Essex & North London region (on‑site visits + remote reporting). Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided). Company Van: Van + fuel card provided (full, clean manual UK licence required to be considered for this role). Hours: Monday to Friday (core hours will be between 8am‑5:30pm – with 1 in 8 weekends).
Salary & Benefits: Salary will be £26,300 (£24,200 plus £2,100 for standard weekend overtime), plus additional overtime which will increase your salary. You will receive an excellent benefits package including 23 days holiday per annum, a bank account, private healthcare through BUPA, death in service (4 × salary), group income protection, and a company pension.
What You’ll Do:
* Visit customer sites to diagnose and resolve EPOS, network, and business system issues
* Capture photographic evidence and compile clear, actionable reports
* Coordinate fixes – liaise with management, IT providers and third parties
* Mediate IT solutions between franchisees, service desks, and IT contractors
* Ensure accurate stock tracking and report completion for smooth operations
* Keep stakeholders informed and updated at all times
What We’re Looking For:
* Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
* Excellent customer service skills and the ability to communicate effectively with internal and external customers, stakeholders, and third parties
* High degree of flexibility in terms of hours of work and location
* High level of health, safety and environmental compliance
* Full clean driving licence
* Clean DBS required
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