Salary: £70,000 - 90,000 per year Requirements: Experience in a technical service delivery role working in a product development organisation Experience in technical service delivery in a B2B environment Methodical approach to problem solving Experience working for a SaaS-based company Experience working within software/hardware product development lifecycle Ability to build strong relationships with customers and colleagues Ability to meet tight deadlines Excellent communication skills Service or project management qualifications (desirable) Responsibilities: Proactively managing technical service delivery, working with customers, partners, and internal teams Leading service review activities, including improvement planning and performance reporting Supporting delivery against agreed SLAs Leading initiatives for the ongoing improvements of customer service frameworks Supporting the operations team to develop SaaS based service modules for the product portfolio Ensuring successful service onboarding Working in partnership with customers and internal teams to understand technical implementations Technologies: Hardware More: We are a leading telecommunications company based in Cambridge looking for a Service Lead to join our growing team. This is a full-time permanent position requiring 5 days onsite. We offer a collaborative and innovative work environment where you can take on new challenges and contribute to enhancing our service delivery. last updated 17 week of 2026