Leasehold Income & Service Charge Officer Eastleigh Initial 3 to 6 month ongoing contract £25 p/hr umbrella About the Role We’re looking for a proactive Leasehold Income & Service Charge Officer to join our Operations Directorate. In this role, you’ll ensure accurate calculation and collection of service charges, ground rent, and major works recharges, helping us maximise income and deliver essential services for our customers. You’ll also be responsible for arrears recovery, statutory consultation, and providing expert advice on leasehold matters. What You’ll Be Doing Managing the recovery of income including arrears, service charges, ground rent, and major works recharges. Scrutinising service charge estimates and actuals, ensuring accuracy and compliance with statutory regulations. Reviewing external management company charges and ensuring eligible costs are passed on to residents. Preparing recharge invoices for leasehold, market rent, and commercial accounts. Monitoring sinking fund collection and expenditure in line with asset management programmes. Producing service charge reports and supporting income recovery. Leading on debt recovery including preparation of legal documentation and representing the organisation at court or First Tier Tribunal hearings. Working closely with Finance and Development teams to ensure accurate service charge accounting and the setup of n...