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Join to apply for the Regional Network Manager role at CET UK
Applications are invited from the UK Mainland only
Location : Remote /Home Working / Field Based (will be required to travel to Head Office inWalsall for any ad hoc training or team meetings)
Working Hours:40 hours per week, Monday to Friday
Salary- c.£45K and car allowance,with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.
Reporting to Head of Network
Main Purpose of Role
Developing a high-performing, multi-trade, regional Contractor Network which supports CET’s position asthe company of choice for the UK’s Blue-Chip Home Emergency Insurers. This is a key remote / field-basedrole within our business covering our North Region (North England, Northern Ireland & Scotland), one ofthree Regions within the CET Network which spans the entire UK and NI. You do not necessarily need to be based in any of these regions.
You will be fully empowered and accountable for delivering service and operational KPI’s within your territoryby building on and improving the already high performing network in this region. A positive approach torelationship and performance management is key for the successful candidate.
You will also be expected to support the wider business in delivering business improvement / change whichallow us to better support our network, deliver higher levels of engagement and ultimately improved results
Main Responsibilities
* Position CET as the company of choice for the best Home Emergency Contractors across UK & NI.
* Relationship management of Contractor Network, making it easy to do business with CET.
* Full accountability for regional KPI / SLA delivery and contractor performance management.
* Building strong and constructive relationships with all existing Contractors on the CET network.
* Managing and supporting escalated claim queries generated via both external and internal teams
* Ensuring we have sufficient Network coverage to meet demands across all trades, at all times.
* Ensuring the Regional Network operates with the highest safety standards in the industry.
* Developing the Regional Network to provide the best-in-class service to customers.
* Accountability for effectively managing regional contractor costs and cost per claim.
* Develop strong collaborative working relationship with internal teams.
* Ability to present clearly and professionally at all levels within the business.
* Supporting hyper care period for new Contractor’s joining the Network.
* Provide weekly and monthly updates on performance against plan / strategy.
Qualifications and Educational Requirements
* Desirable, but not essential - Technical / Qualified trade background (Heating, Plumbing, Electrical).
* Intermediate / Advanced Microsoft Office.
Essential and Desirable skills
* Several years’ experience managing contractor networks or similar operational based teams.
* Track record of driving positive change
* Significant experience using KPI’s to drive business performance
* A strong preference for using data to support business decisions
* Well organised, able to prioritise
* Driven, determined and tenacious with good attention to detail
* Strength to drive cultural change
* Ability to build strong professional network of support.
We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future
CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Insurance
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