Designate Store Manager - Northampton area
As a Store Manager, you’ll own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.
What you’ll do
* Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver against the P&L.
* Set the strategy and direction for the store, ensuring every colleague knows their role and is held accountable for delivery.
* Own the change agenda and lead transformation initiatives with clarity, urgency and pace.
* Build a high‑performance culture by coaching managers, developing talent, and creating a store people want to join and stay in.
* Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
* Drive digital adoption and omnichannel capability, helping teams sell across all platforms and channels.
* Be the voice of your store – representing your people, speaking truth, and owning the follow‑through on what needs to improve.
* Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are
* A proven leader of large teams in a fast‑paced retail environment, focused on delivery, standards and results.
* Confident working across all areas of store performance – commercial, visual, operations and people – and able to bring them together for impact.
* A clear and direct communicator with the courage to make tough calls and the skill to bring colleagues along.
* Strong on planning, performance management and resilience.
* Can balance the big picture with detail and consistently holds the line and sets expectations.
* Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
* Skilled in building partnerships across your team, peers and region to share insights, solve problems and deliver transformation.
* Lead with purpose, own the outcomes, raise the bar – this is your store, and your chance to shape the future of M&S.
Are you ready for it? Take Your Marks and apply today.
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