IT Systems and Support Analyst – Join Our Dynamic Team at CDA
Who we are
Established in Nottinghamshire, England in 1991 and driven by an incredible local workforce, CDA have built a reputation for affordable, stylish, ingenious, award-winning kitchen appliances that consistently deliver great results.
Drawing inspiration from around the world, our team of experienced appliance experts design and test products at our Langar office, ensuring each product is created exclusively for British and Irish kitchens.
At CDA, we believe that our success is built on the strength of our people. That's why we foster an inclusive and supportive work culture where everyone is empowered to perform at their best. We're a team of passionate individuals delivering exceptional service and driving innovation in the industry.
What you'll be doing
You'll be the friendly face behind our IT and Telecoms systems, ensuring users across the organisation have the support they need—quickly, professionally.
Some of your responsibilities will include:
· Delivering first and second-line support for hardware, software, and new applications
· Maintaining bespoke in-house systems\software (SQL and SSIS).
· Assisting in managing and maintaining IT contracts and renewals.
· Key player in local and parent company projects
· Troubleshooting and resolving IT issues to keep our systems running
· Managing user accounts, system access, and endpoint devices
· Monitoring central applications and server infrastructure
· Applying security best practices to protect networks and data
· Procuring, installing, and maintaining tech equipment
· Collaborating with teams across partner organisations on shared tech initiatives
· Creating user-friendly guides and delivering hands-on training sessions
Who we are looking for
You'll be our ideal teammate if you bring:
· Technical Know-How
· Proven experience in 1st and 2nd Line support
· Solid experience in IT support, ideally in a fast-paced environment
· Strong grasp of Microsoft 365, MS Azure, MS Intune and Windows operating systems
· Knowledge of device management, anti-virus tools, and endpoint support
· Experience using tools like MS SharePoint, SAP, T-SQL, Linux, Apache, PHP and more
What you will get in return
We don't just offer a role – we offer a rewarding experience.
You will be working 37.5 hours per week flexibly between 0800 and 1800, Monday to Friday. There will be a requirement to be on-call on a Saturday between 0900 and 1300 on a rotational basis.
You will join us supported with a robust induction and training plan.
We are located in an idyllic rural setting on the outskirts of Nottingham in Langar, so it is very likely that you will find any commute is going against the rush hour traffic
We offer employees not only a competitive salary but also an excellent suite of benefits including:
* Annual bonus scheme
* Hybrid working (office based roles)
* 23 days plus bank holidays rising to 25 in year 2 and 27 in year 5
* Company contributory pension scheme
* Life insurance
* Westfield health membership
* Free onsite gym
* Exclusive employee discount on all our appliances
* Buy holiday scheme
If you can create remarkable moments within the everyday then please get in touch as we'd love to talk to you.
Please read our job applicant privacy notice here:
Job Type: Full-time
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site gym
* On-site parking
* Sick pay
Ability to commute/relocate:
* Nottingham NG13 9HY: reliably commute or plan to relocate before starting work (required)
Work Location: In person