Overview
DevOps Engineer - Corporate Systems Technology at Fiserv. The role focuses on streamlining and enhancing the technology infrastructure that supports our call centre operations, ensuring that call centre platforms are reliable, scalable, and efficient. We are looking for a proactive individual who values collaboration and is excited to be part of a team transforming the FinTech landscape.
What You Will Do
* Design CI/CD pipelines that ensure seamless and efficient deployment of our call centre applications and services.
* Automate deployment and configurations of call centre platforms including telephony systems and CRM integrations.
* Monitor and analyze system performance, availability, and security in both production and staging environments.
* Collaborate with software developers, infrastructure teams, and call centre managers to optimize operations.
* Develop and maintain scripts and tools that automate routine tasks and bolster operational efficiency.
* Manage cloud and on-premises infrastructure utilizing Infrastructure as Code (IaC) tools.
* Troubleshoot and resolve issues in production environments to ensure minimal downtime.
* Maintain comprehensive documentation for systems, processes, and configurations.
What You Will Need To Have
* Experience in a DevOps or Systems Engineering role.
* Hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI.
* Proficiency in a programming/scripting language like Python, PowerShell, Bash, or JavaScript.
* Understanding of containerization (Docker) and orchestration (Kubernetes).
* Familiarity with call centre technologies including Genesys, Avaya, Alvaria, Twilio, and Five9.
* Strong networking, security, and system administration knowledge.
* Experience with monitoring tools like Prometheus, Grafana, ELK Stack.
What Would Be Great To Have
* Certifications in DevOps and cloud platforms (AWS, Azure, GCP).
* Experience working in high-availability environments with 24/7 support requirements.
Perks At Work
We’re #FiservProud of our commitment to well-being with benefits spanning physical, mental, emotional, and financial health from day one. Enjoy paid holidays, including programs like Unlimited Recharge & Refuel for qualifying associates, and access to free counseling through our Employee Assistance Program. Competitive salaries and an Employee Stock Purchase Plan help you plan for the future. The Living Proof program rewards contributions, and a range of medical, dental, life, and other insurance options support your health. The Fuel Your Life program offers well-being resources, and there are training, development, certification, and internal mobility opportunities. Employee Resource Groups promote a diverse and inclusive culture.
Our Commitment To Diversity And Inclusion
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note To Agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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