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Working Hours: Full-time, 35 hours per week
Contract: Permanent
Salary: £64,575
Location: London Docklands (Hybrid)
The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use, and over 1 million people contact us every year.
The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer, and 2026 will see us continue with our ambitious transformation agenda.
This year, we created our new Chief Data Office as part of redefining our data strategy across the organisation. With data playing an increasingly vital role in our transformation journey, the CDO is shaping a modern, cloud-first data landscape that supports innovation, enhances decision-making, and strengthens our customer-centric approach. It’s an exciting time to be part of the Data team at the Financial Ombudsman Service.
Key Responsibilities:
1. Develop and implement enterprise-wide data governance policies that improve compliance and reduce data inaccuracies.
2. Lead cross-functional policy reviews, ensuring alignment with regulatory standards and internal audit requirements, supporting the Data Governance Manager.
3. Establish a policy lifecycle framework, enabling consistent updates and stakeholder engagement across departments.
4. Champion data stewardship initiatives, resulting in improved data quality metrics and increased policy adoption.
5. Define, develop, and maintain data governance policies, standards, and procedures.
6. Oversee development and maintenance of other data-related policies across the organisation.
7. Ensure compliance with regulatory requirements and internal data policies.
8. Collaborate with data owners and stewards to define data ownership and stewardship models.
9. Lead data governance forums and working groups with your Data Governance Manager as chair.
10. Implement processes to ensure service-wide compliance with data policies and procedures.
11. Monitor adherence to data governance policies and report on compliance.
12. Support data quality initiatives and issue resolution.
13. Work with colleagues including legal, risk, and compliance teams to manage data-related risks. Where policies are not in place, work with teams to define and document them.
14. Contribute to the development of the organisation’s data strategy.
15. Support audits and assessments related to data governance.
Minimum Criteria:
1. Developing and implementing data governance frameworks and policies.
2. Experience with data governance tools.
3. Strong understanding of data management principles and best practices.
4. Experience in collaborating with cross-functional teams to drive data governance initiatives.
5. Excellent communication and stakeholder engagement skills.
6. Working knowledge of data protection regulations and compliance standards.
7. Experience in policy writing and documentation.
8. Holding a degree in information management, data governance, or a related field.
9. Holding relevant certifications (DAMA CDMP, CIPP/E).
10. Having significant experience in data governance or related roles.
Why Financial Ombudsman Service?
We offer an attractive, competitive salary and flexible benefits. Some of the benefits include:
* 25 days holiday entitlement, with options to buy or sell days
* Generous pension
* Family-friendly policies, including enhanced maternity pay, carers and dependants leave
* Private medical insurance, virtual GP, Critical illness cover, Life assurance, among others
* Voluntary benefits such as Technology scheme, Cycle to work scheme, Will-writing service
* Employee Assistance Programme
* Opportunities for personal and career development
* Gym membership discounts and a fully equipped on-site gym in London
* Well-being resources including an on-site therapist (London office only)
* Bright London office overlooking the Thames, near mainline stations
* Employee-led networks supporting diversity and inclusion initiatives
How do I apply?
Please upload an up-to-date CV highlighting key skills, tools, and technologies as per our minimum criteria.
We’re proud to be an inclusive employer
We value diversity and welcome applications from underrepresented groups, including Black and ethnic minority candidates and females, especially for senior roles.
Find out more
Follow us on our channels to learn more about life at the Financial Ombudsman Service. Thank you for your interest, and good luck with your application!
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