Salary: £24,897.81 - £26,430.37 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Job Description
Role: Customer Service Advisor (Business Admin)
Contract Status: Permanent
Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!
At Glasgow City Health and Social Care Partnership (GCHSCP), we are the first point of contact for all Social Work referrals, working closely with members of the public and professionals. Our service spans across Adults, Older People, Children & Families, Non Offence Referral Management Team (NORM), and Homelessness.
As a Customer Service Advisor, you’ll work in a fast-paced office environment, carrying out tasks including call handling, dealing with customer inquiries, and gathering and processing referral information. You will also be responsible for updating and maintaining relevant IT systems and liaising with internal and external stakeholders.
Due to the sensitive nature of our work, we are seeking individuals who display empathy and enthusiasm, delivering excellent customer service professionally and politely. If that sounds like you, why not apply?
Our organization offers numerous promotion opportunities. Successful applicants will also have access to generous benefits, including:
* 26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years’ service
* 12.5 days (87.5 hours) paid public holidays annually
These roles are subject to the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
Interviews are likely to be held during the week commencing Monday 14 July 2025.
For more information about the role, contact Nicola Love, Resource Manager, via email at Nicola.love@glasgow.gov.uk.
Working for us!
For more information about Glasgow City Health and Social Care Partnership (GCHSCP), please visit our website.
Alternative application packs can be requested in formats such as Braille, audio, or other languages. To request, call 0141 287 1054. Packs will be posted within 3 working days of your request. Please ensure to submit your application before the closing date.
Further Information
Please note: Glasgow City Council is currently implementing a new pay and grading structure, which may affect current salaries listed in job adverts.
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