Job Summary:
We are seeking a skilled and motivated Field Service Engineer to support installation, maintenance, repair, and customer training of high-end beauty and medical devices. The ideal candidate will have a strong background in electromechanical systems, customer service experience, and a solid understanding of working within a BSI-certified ISO 13485 quality management system. You will act as a key liaison between our company and clients, ensuring the highest level of equipment performance, customer satisfaction and problem resolution.
Key Responsibilities:
Perform installation, calibration, preventive maintenance, troubleshooting, and repair of beauty and medical equipment at customer sites.
Conduct on-site and remote quick start trouble shooting for clients on proper device usage and safety. (In depth training is provided by the training team to the client).
Maintain detailed service documentation, in compliance with ISO 13485 and regulations.
Support product lifecycle processes, including non-conformance reporting, corrective actions, and root cause analysis.
Collaborate with Quality Assurance and R&D teams to provide field feedback and contribute to continuous improvement efforts.
Ensure adherence to regulatory, safety, and quality standards in all service activities.
Maintain an adequate inventory of parts and tools for service activities.
Travel to customer locations regionally/nationally as required (up to 80%).
Requirements:
Education & Experience:
Degree or diploma in Engineering, Electronics, Electrical Engineering, or related technical field.
Minimum 2–4 years’ experience in field service, ideally with medical or aesthetic devices.
Prior experience in an ISO 13485-compliant environment; familiarity with BSI certification is a plus / ISO certification standards.
Technical Skills:
Proficiency in troubleshooting and repairing electromechanical systems, lasers, RF, ultrasound, or similar technologies.
Knowledge of electrical safety standards, calibration procedures, and test equipment.
Basic understanding of network connectivity and software installation.
Soft Skills:
Excellent interpersonal and communication skills ; ability to explain technical concepts to non-technical users.
Strong organisational skills with attention to detail and time management.
Ability to work independently and manage field schedules efficiently, in combination with Engineering Co-Ordinator.
Desirable Qualifications:
Certification or training related to laser safety, electromedical equipment, or aesthetic systems.
Experience with CRM/service management tools (e.g., Zoho, Microsoft).
Benefits:
Competitive salary and bonus package
Travel allowance and service vehicle
Ongoing professional development and training opportunities
Company pension