Job overview
We are currently seeking professional and well-presented individuals to join our Switchboard team. Switchboard is a crucial department within Dorset County Hospital and operates 24 hours a day, 7 days a week.
The individual must be professional, reliable, have excellent interpersonal skills and with excellent written English skills. You should also have excellent communication skills.
Main duties of the job
The Telephonist role will include:
* Dealing with client queries in a polite and professional manner, maintaining exceptional standards of customer service and upholding the company's professional image at all times.
* Able to maintain confidentiality, professionalism and attention to detail.
* A strong communicator with excellent oral and written communication skills.
* Able to deal with complex issues fast and efficiently putting clients first.
* Managing telephone and email enquiries and maintaining accurate client records against the computer database.
* Manage all queries from customers
* Efficiently manage queries from customers in accordance with processes and guidelines
* Keep up to date with treatment knowledge
* Assist and support other team members
* To assist new starters with information and advice on the direction of calls including listening in after induction.
* Answer all incoming calls in a professional and efficient manner;
* Announce callers when transferring
* Take accurate messages and distribute accordingly
* Ad hoc front desk duties as required.
* The receptionist part of this role will include
* Background in working at health or corporate receptionist
* Well-presented, confident, punctual, reliable, intuitive.
* Act in professional, friendly, polite and positive manner with clients at all times.
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
Education,qualifications and traning
Essential criteria
* GCSE (Grade C or Above)in English and Maths or equivalent
KNOWLEDGE & EXPERIENCE
Essential criteria
* Experience of working within an office environment
* Experience of working with numerous computer systems
* Experience of working within a switchboard environment
Desirable criteria
* Experience in managing workload to meet deadlines and standards.
* Experience of working within a reception environment
SKILLS & ABILITIES
Essential criteria
* Evidence of attention to detail and the ability to work without close supervision within broad procedural guidelines
* Evidence of ability to make decisions within defined boundaries
* Evidence of ability to work as part of a team.
* Evidence of managing own workload
Desirable criteria
* Evidence of ability to communicate effectively with the general public and colleagues across a range of issues.
* An understanding of confidentiality and its place in the NHS
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.