Company
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin employing approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion
Job description
As a Customer Service professional,you will play a pivotal role in turning challenging moments in to opportunities for customer satisfaction, to deliver a first class service to our customers with empathy and efficiency. This is a dynamic role, where you will develop a close relationship with our Customers and Sales Team, using a proactive approach to help reach our common KPI's and sales targets
Main responsibilities:
* Dedicated to meeting the expectations and requirements of our Internal and External customers, by responding to incoming contact through telephone, mail and e-mail within agreed timeframe.
* Use time effectively and efficiently to process all incoming orders or queries. Communicate at all times with the customer on delivery times and dates by liaising with internal suppliers when appropriate.
* Handle customer complaints, invoice queries and other queries by using rigorous logic and methods. Solve difficult problems with effective solutions in accordance with Brady Organisational procedures.
* Calculate quotes on behalf of customers and sales team.
* Account set up and amendments to customer records as specified by customers and sales team.
* Promote sales of Brady products & services through order building, therefore maximising the sales opportunities as presented throughout.
* Demonstrate a professional attitude at all times.
* Provide sales support (as defined) for internal and external sales team.
* To understand how our solutions fit into the market place to support customers with product advice and knowledge.
* Liaise with internal suppliers on behalf of customers when resolving queries on delivery and complaints.
* Use the Brady CRM tool to effectively communicate new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined.
* Actively review the open order book to ensure all orders ship in a timely manner.
Profile
About you:
You will be a dedicated and empathetic customer service professional, you will thrive on resolving issues with efficiancy and care.
Skills and experience:
* Process driven
* Positive, can-do approach to problem solving
* Exceptional communication skills
* Dedicated to meeting the expectations and requirements of internal and external customers
* Pursues everything with energy, drive and a need to finish
* Active listening skills to identify the problem and collate the necessary information to aid you to resolve the concern.
* Experienced user of MS Office, experience with an ERP system (such as SAP) is an advantage
* Excellent attention to detail and organisational skills
We offer
* Competitive Salary & Bonus Scheme
* Life Assurance
* Critical Illness Cover
* Health Cash Plan
* EAP scheme
* Cycle to Work Scheme
* Training and development opportunities
* 23 days annual leave rising to 26 with service
* Holiday Purchasing (up to 37.5 hours per year)
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