An insight to our Team You will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with policy based queries by phone, email and live chat. Key Responsibilities: Email inbox monitoring. Dealing with incoming calls from drivers and other service users. Website accessassistance. Daily Report formatting and issuing. Monitoring and responding to live chat questions. Processing payments and taking payments over the phone. Operation of Client software for vehicle management. Continuous process review and improvement. Provide departmental statistics for use by internal management. Ensure all correspondence is responded to in a timely manner. General administrative duties relating to specific client requirements. Escalating queries when required. Essential & desirable skills: Excel experience desirable Confident on the phone and with email communication. Trustworthy and reliable. Organised and methodical. Able to use initiative and solve problems. Accuratewhen completing repetitive tasks. Happy to ask lots of questions whilst learning. Able to multitask and work between multiple systems. Working hours: 8.30am to 4.30pm Monday to Friday Location: Avonbury Business Park, Bicester, OX26 2UA Holiday entitlement: 24 days (increasing by one day after two years service to a maximum of 29 days) plus bank holidays Additional benefits include: Hybrid Working Casual dress Company events Company pension scheme Private medical insurance Travel Insurance About FCLG We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus on providing exceptional service levels via our UK based, highly skilled workforce. Our success is founded on sound principles and a common sense, hands-on approach. We specialise in providing fleet management including vehicle ordering solutions, accident management from first notification of loss (FNOL) to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.