Customer Service AdvisorHuddersfield£12 per hour We are currently supporting our retail client in recruiting a Customer Service Advisor to join their team in Huddersfield. This role is all about creating a fantastic customer experience and representing the brand effectively. This is a full time position working on site at the fantastic Huddersfield head office which includes a pool table, kitchen area on site and free parking. What we’re looking for -
* Previous experience in a customer service role, telephony experience is preferable but not essential
* Passionate about providing a high level of customer service and a great customer experience
* Ability to easily build rapport with customers
* Confident working on IT systems as you'll be using multiple systems online
* Strong attention to detail as you’ll need to update customer records on the system
What you’ll be doing -
* Handling a variety of customer service queries, this will be over the phone, emails and social media.
* Proactively contacting customers regarding products and services
* Helping customers with order queries and processing orders over the phone
* Achieving customer service quality targets to provide a great customer journey
Salary -
1. £12 per hour / £24,960 per annum
2. Bonus opportunitie...