Workplace Experience DirectorLocation: Dublin, IrelandContract: Full Time, PermanentSalary: €75,000 per annum plus Sodexo BenefitsWe are seeking a strategic and commercially driven Workplace Experience Director to lead the end-to-end workplace experience across a dynamic, multi-site corporate portfolio in Dublin.This is a senior leadership role responsible for shaping and delivering a seamless, brand-aligned workplace journey spanning front-of-house, hospitality, events, concierge, amenity services, community engagement, and digital workplace experience.You will define the vision, drive measurable improvements in customer satisfaction, and lead a high-performing team to deliver a best-in-class environment.Key ResponsibilitiesWorkplace Experience StrategyOwn and deliver the workplace experience roadmapAlign services to client brand standards and strategic objectivesDesign new, engaging services that enhance productivity and communityAct as senior escalation point for experience-related mattersService Design & Operational ExcellenceDefine end-to-end customer journeys for occupants and visitorsStandardise service playbooks across front-of-house, hospitality, and eventsPartner with technical and operational teams to deliver seamless service integrationLead major events and change programmes with minimal disruptionPerformance, Data & Commercial AccountabilityOwn NPS, CSAT and workplace experience KPIsDevelop dashboards and convert insights into action plansManage budgets, forecasting, labour productivity and supplier performanceEnsure compliance, audit readiness, and accurate reportingInnovation & Continuous ImprovementChampion digital tools and workplace innovationPilot and scale new initiatives that enhance engagementMaintain a clear pipeline of improvements linked to measurable outcomesLeadership & CultureRecruit, lead and develop a diverse workplace experience teamDrive engagement, performance management, and succession planningEmbed a culture of service excellence, safety and inclusionBrand & CommunityCurate wellbeing, sustainability, DE&I and learning programmesBuild community engagement and promote corporate responsibility initiativesAbout YouEssential:Proven senior leadership experience in hospitality or workplace experience environmentsStrong client-facing presence with exceptional communication skillsCommercially astute with experience managing budgets and interpreting SLAsData-driven decision maker with experience using analytics to improve performanceTrack record of innovation and continuous improvementExperience leading large, diverse teamsDesirable:Degree in Hospitality, Facilities, Business or related disciplineExperience on global or strategic corporate accountsUnderstanding of WELL, LEED or similar workplace certificationsWhy Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belong in a company and team that values you for you.Act with purpose and have an impact through your everyday actions.Thrive in your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)Save for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo:At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Ready to be part of something greater?Friendly Customers. Vibrant Communities. Exciting Careers.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications