Join Argenbright Security Europe Limited (ASEL) as an ASB Security Ambassador in Southampton.
Key Responsibilities
* Maintain a high‑visibility, professional presence across the BID area.
* Engage daily with BID levy payers, offering support and advice.
* Record accurate business contact details using the Vicinity CRM system.
* Identify local issues and report them through DISC or the ASEL Security Operations Centre (SOC).
* Assist visitors with directions, city information, and reassurance.
* Promote civic pride and positive behaviour through communication and visibility.
* Conduct dynamic patrols across the BID area, reporting public‑realm or safety issues.
* Respond to business calls for support using calm, non‑confrontational methods.
* Use force only when an immediate threat to life exists.
ASB Prevention & Early Intervention
* Deter anti‑social behaviour through engagement and early intervention.
* Use communication and de‑escalation techniques to safely manage situations.
* Encourage responsible conduct and direct vulnerable individuals to partner services.
* Report ASB promptly via DISC and Vicinity CRM.
* Work closely with Hampshire Police, Southampton City Council, Street Pastors, and outreach partners.
Business Relationship Management
* Build strong, trusted relationships with BID levy payers.
* Conduct regular visits and check‑ins with businesses to understand their needs.
* Encourage engagement in DISC, BID communications, and radio networks.
* Support community campaigns such as Safer Business Action Days.
Reporting & Intelligence
* Submit accurate incident and engagement reports via Guarded on Duty, DISC, or Vicinity CRM.
* Share intelligence responsibly in line with data‑protection policies.
* Participate in team briefings to stay updated on trends and priorities.
* Contribute to risk assessments and operational improvements.
Professional Standards
* Demonstrate ASEL’s core values: People‑First, Passionate, and Fearless.
* Maintain a professional appearance in the approved Ambassador uniform.
* Operate Body‑Worn Video cameras per ASEL policy for transparency and safety.
* Remain alert and conduct dynamic risk assessments during duty.
* Provide First Aid when required (training provided).
Working Relationships
* Internal: Work closely with the ASEL Security Operations Centre and the Southampton BID management team.
* External: Build positive relationships with BID businesses, Hampshire Police, the City Council, outreach organisations, and local partners.
* Represent the BID with professionalism and credibility, fostering collaboration across the city centre.
Additional Information
This is a five‑day‑in‑seven role, including mandatory weekend shifts on a rotating schedule. Flexibility is essential, as shift changes may occur to respond to emerging priorities.
All Ambassadors receive full PPE and are responsible for maintaining it in good condition.
Essential Qualifications
* Valid SIA Security Licence (Door Supervisor or Security Guarding).
* Excellent communication and interpersonal skills.
* Proven experience in customer service, hospitality, or community engagement.
* Confident in resolving conflict through communication.
* IT literate and comfortable using mobile reporting systems (DISC, Vicinity, etc.).
* Smart, approachable, and professional presentation.
Desirable Qualifications
* Experience in community safety, BID operations, or local authority work.
* First Aid qualification.
* Mental Health First Aid or trauma‑informed awareness.
* Familiarity with safeguarding principles and partnership working.
Opportunities and Development
* Option to undertake a Level 4 ASB and Community Safety Apprenticeship.
* Continuous professional training and development opportunities.
* Clear progression pathways within Argenbright Security Europe.
Equality, Diversity & Inclusion
ASEL is committed to equality of opportunity and values diversity across its workforce. We aim to create an inclusive environment where everyone can thrive based on their talent, skills, and potential.
Employee Benefits
* Perkbox – rewards and discounts platform.
* Apprenticeship opportunities.
* Employee of the Month scheme (£50 reward).
* 110% Club recognition for outstanding performers with major prizes.
* WageStream – access earned wages before payday.
* Employee Assistance Programme (EAP) for confidential support.
* Career progression and ongoing training.
Compensation
£15.21 per hour, permanent full‑time. Includes pension & Perkbox, Wagestream.
Location
Southampton, Hampshire, United Kingdom (SO11).
Application
Posted 4 days ago – Closing date 22/12/2025. Job reference: JM1439800SouASA.
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