Dron & Dickson group are specialists in integrated supply, installation and maintenance of harsh & hazardous electrical equipment and cable supply. Based at six UK locations, we provide Wholesale, distribution, specialist E&I inspection, maintenance and project services to all parts of the Offshore & Onshore Energy sector, Pharmaceutical, Marine and many other industries. Managed from our UK locations, our services operate within the UK, Europe, Africa and Asia. Position: Purpose: ‘Everyone Home Safe’ – An encapsulation of the right for everyone to return from work safely and promote their wellbeing; this applies to Dron & Dickson staff and all who come in to contact with our work activities. Our systems, processes and cultures coupled with our supply and services ensures people, plant and the environment are kept safe. The primary purpose of this role is to ensure consistent delivery of customer service and to proactively contribute to the branch strategy. Objective: The primary objective of this role is to achieve the operational and financial branch targets inline with the company strategy through the effective coordination of the sales process. Our Culture & Values: Our Values aim to underpin and create a positive culture and working environment as well as set behavioural expectations. We are committed to investing in our workforce as we recognise people as our greatest asset. Contribution towards the companies culture and core values are required as part of this role. Our Value acronym AGILE represents qualities associated with being responsive, flexible and adaptable to change which collectively have been identified as key differentiators that offer us competitive advantage. Reporting to: Branch Manager, Teesside. Direct Reports: None. Core Alignment Responsibilities: Understand and support the company's mission, vision and values Responsibility of personal learning, development and KPI completion Promote and proactively adhere to the companies core values in all day-to-day activities and interactions. Role Responsibilities: Provide a professional and courteous level of service in line with the customer service charter. Ensure sales quotations, sales orders and purchase orders are processed in line with company procedures in a timely manner. Manage customer accounts that are assigned and proactively look at ways to improve performance of the account. Follow up quotation in a timely manner to ensure competitiveness and if anything further can be done to secure order. Expediting customer and supplier orders as required. Ensure all customer and supplier returns are processed and closed out inline with company procedures in a timely manner. Ensure all customer and supplier non-conformances and non-conformance reports are processed and closed out in line with company procedures in a timely manner. Responsible for input of client details into the CRM system and close out of any old information Support with any ITT’s received. Assist the Business Development Managers as required. To be fully aware, assist and support the ongoing development of the integrated management system. To maintain good communications with internal and external clients. To take a proactive approach to continuous improvement and development of the company’s systems and processes. Ad hoc duties as requested by management. Travel may be necessary to ensure delivery of business needs. Social and business networking is expected. HSEQ Responsibilities: Comply with all Dron & Dickson’s integrated managements system including all policies and Procedures Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting. Act ethically and with integrity Ensure all health and safety training is undertaken. Ensure a safe workplace environment without risk to health. Requirements: Core Skills: Finding creative and effective solutions for customers Excellent communication and interpersonal skills Excellent time management skills Computer literate Articulate, dynamic, energetic and delivery focused Flexible, adaptable and able to work under pressure Ability to take responsibility for individual learning and continuous improvement Ability to represent Dron & Dickson in a positive and effective manner Take responsibility for managing excellent personal performance and results Customer Service Skills Core Training & Competencies: Minimum Standard Grades or GCSE’s CompEx Foundation Other information: Personal Development: The opportunity to undertake development and progression via a personal development plan is linked to this role. Role Evaluation: Completion of company objectives via PDP Completion of Personal Objectives via PDP