Join LHP as a Tenancy Coach – Start a career where your truly Make a Difference
We’re looking for a Tenancy Coach — someone passionate, motivated, and ready to help customers get back on track, sustain their homes, and build brighter futures.
If you're enthusiastic, empathetic, and eager to learn, we’ll give you the tools, training, and support to thrive
Why this role matters?
At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. If you’re looking to start a rewarding career where you can help people, grow your skills, and be part of a team that genuinely cares, this could be the perfect opportunity for you.
This isn’t just an income recovery role — it’s a chance to change lives. You’ll work closely with customers who are experiencing financial difficulties, helping them understand their situation, take control of their finances, and prevent them from losing their homes.
Why join LHP?
We’re more than a housing provider — we’re a purpose-driven team that cares deeply about our customers, our communities, and each other.
Alongside a salary of £25,835, you’ll enjoy a fantastic range of benefits: -
An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.
Discounted shopping vouchers.
A brilliant salary sacrifices pension scheme — with up to 12% employer contribution.
32 days’ holiday (including bank holidays), increasing annually for your first five years.
Opportunities to earn extra leave for full attendance, plus buy/sell options.
Access to Mental Health First Aiders across the business.
You’ll also join a positive team culture where your development is a priority and your ideas are valued.
What does a typical week look like?
As a Tenancy Coach, your week will be varied, people-focused, and full of opportunities to make a real difference.
You’ll be at the heart of helping our customers pay their rent. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience,
You might:
* Review your caseload and prioritise customers who need urgent support.
* Carry out home visits or phone calls to help customers understand arrears and agree repayment plans.
* Offer budgeting advice, help set up bank accounts, or support customers with benefit claims.
* Work alongside external partners, courts, or support agencies.
* Attend Income Team meetings to share ideas, updates, and good practice.
* Keep detailed case notes and update customer records.
* Help customers access the right services at the right time.
* This is a role where compassion meets action — and where you’ll see the positive impact of your work every day.
Please view the full job description for a full list of responsibilities
Who are we looking for?
The most important thing is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives
If you care about helping people and you’re willing to learn, we’ll support you to build the rest.
It would be great if you also have:
* Experience managing a caseload.
* Knowledge of welfare benefits and the wider support system.
* Good IT skills and accuracy in record-keeping.
* Strong organisation and time management.
* Resilience and the ability to stay positive through challenges.
* Great communication and problem-solving skills.
* Experience working with partner agencies.
* Full driving licence and access to a vehicle.
* Even better if you bring:
* Experience in income recovery or knowledge of rent arrears processes
* A background in housing or public-sector customer support
* But if you don’t have all of these — don’t worry. If you’re the right person with the right mindset, we’d love to hear from you.
How to apply
Ready to help us create places to be proud of?
Apply today by submitting your CV and answering our short application questions.