Job Overview
We are seeking a dedicated and experienced Shop Supervisor to lead our team in a dynamic retail environment. The ideal candidate will possess strong leadership qualities and a passion for delivering exceptional customer service. As a Shop Supervisor, you will be responsible for overseeing daily operations, managing volunteers and ensuring that the shop meets its sales targets while providing a welcoming atmosphere for customers.
Duties
* Supervise and manage shop staff, providing guidance and support to ensure high performance.
* Oversee daily operations, including inventory management, merchandising and sales strategies.
* Foster a positive work environment by promoting teamwork and effective communication among staff.
* Train volunteers on shop procedures, customer service standards and product knowledge.
* Monitor sales performance and implement strategies to achieve targets.
* Handle customer enquiries and resolve any issues or complaints promptly and professionally.
* Maintain an organised and visually appealing shop layout that enhances the customer experience.
* Ensure compliance with health and safety regulations within the shop.
Skills
* Strong leadership skills with proven experience in management or supervising roles.
* Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and staff alike.
* Experience in retail management or sales management is highly desirable.
* Proficient in merchandising techniques to optimise product displays and drive sales.
* Exceptional time management skills to prioritise tasks effectively in a fast-paced environment.
* Strong organisational skills with attention to detail in administrative tasks.
* Demonstrated phone etiquette when handling customer calls or enquiries. If you are a motivated individual with a passion for retail and team management, we invite you to apply for this exciting opportunity as a Shop Supervisor. Join us in creating an outstanding shopping experience for our customers
* IT skills including online marketplace knowledge.
PLEASE CONTACT US FOR AN APPLICATION PACK ON OR BY EMAIL @
Job Types: Full-time, Temporary
Contract length: 3 months
Pay: £12.60 per hour
Expected hours: 37.5 per week
Work Location: In person
Application deadline: 29/09/2025