We currently have an exciting opportunity to join our growing Customer Service Team as a Customer Service Representative – In Warranty on a full time, permanent basis.
Our Customer Service Team is at the heart of our business, ensuring every customer receives an exceptional journey. You’ll be part of a highly skilled team who provide technical support, resolve issues, and arrange service visits – always aiming for first-time resolution.
This is a fast-paced call centre environment where you’ll be supporting customers via telephone and email, combining excellent customer care with strong technical knowledge.
What You’ll Be Doing
* Delivering excellent customer service by handling enquiries and complaints professionally.
* Providing technical advice, fault finding, and scheduling service appointments.
* Communicating confidently and effectively with customers.
* Maintaining accurate customer records.
* Supporting other areas of the contact centre during busy periods.
* Promoting and living our safety-first culture.
* Identifying issues, finding solutions, and continuously improving how we work.
What We’re Looking For
Experience:
* Strong customer orientation and proven experience in a customer-facing role.
* Background in handling service-related queries within a quality framework.
Skills:
* Excellent technical ability.
* Strong communication skills (verbal and written).
* Ability to handle difficult situations with professionalism and empathy.
* Goal-oriented with sound judgement and initiative.
* Strong team player with high attention to detail.
Behaviours & Attitudes:
* Patient, compassionate, and empathetic.
* Positive, confident, and resilient.
* Self-motivated, ambitious, and adaptable.
* A collaborative team player with a strong work ethic.
Our Core Competencies
* Drives Results – Making things happen.
* Nimble Learning – Always remain curious.
* Collaborates – Use your network, sharing knowledge and skills.
* Plans and Aligns – Make it relevant, make it purposeful.
Our Purpose & Behaviours
At the heart of everything we do are our shared values and behaviours:
* We Think Big, Learn Fast
* We Work It Together
* We Make The Hard Call
Our Values
We commit to being a Home for all, empowering people to Make a Difference.
We are:
* Aligned – in our work together.
* Agile – in the face of change.
* Accountable – to our promises.
* Action – with integrity and transparency.
Why Join Us?
We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving.
The Benefits
* 33 days holiday (inclusive of Bank Holidays)
* Annual Incentive Plan
* Employee Assistance Programme
* Life Assurance & Pension Plan
* Health & Wellbeing Programme (including health cash plan)
* High Street Reward Scheme & Refer a Friend Programme
* Free Parking & Eye Care support
* Flexible working model
* Employee Recognition Programme
Our Hiring Process
1. Initial discussion with our Resourcing Team.
2. On-site interview process (1–2 stages depending on role).
3. Successful candidates will be notified, and start dates confirmed.
If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.
Note for Recruitment Agencies: We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.