Job overview
Previous applicants need not apply
An exciting opportunity has arisen for a Ward Clerk at Bedford Hospital.
The post will be an agile role working across the different wards within our department to suit the needs of the Trust. You will have interaction with patients and relatives as well as staff based at Bedford Hospital. You will be an organised, efficient and motivated individual who is trustworthy and reliable. You must be able to be adaptable within your work role to support the team in all aspects of ward administrative cover.
This is an exciting team that will give you the opportunity to grow and develop. The team consists of ward clerks and receptionists that work together sharing their knowledge and experience.
Although we have a very strong learning and development function, we appreciate you will need to have acquired some skills and experience from your career in order for your time with us to be a real success. These can be found in the Person and Job Description attachment on NHS Jobs.
However we have highlighted some of them below.
Educated to GSCE standard or equivalent
Experience of working in a customer facing/reception role
Experience of using IT package
Main duties of the job
An exciting opportunity has arisen for a ward clerk at Bedford Hospital.
1. To provide both a front line clerical service to clinical staff within the ward whilst also providing “front door” style support to patients and relatives during visits.
2. The post holder will also be responsible for ensuring accurate and timely inputting of patient level data into the relevant clinical systems for the capturing of admission, discharge and transfer of patients. This is to be done whilst also strictly adhering to trust data quality, health records and information governance policies.
3. It is expected that the post-holder will manage their workload in an effective and efficient way and have a flexible approach to covering various wards and the role as it continues to develop with the ever changing needs of the business.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Detailed job description and main responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
1. Covering a range of shift patterns, wards and sites as required by the service, ward clerks will provide a consistent and robust administrative support on inpatient wards ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.
2. Work to the agreed KPIs for Trust ward clerks for the purpose of quality and performance monitored against key organisational objectives.
3. All ward clerks will be expected to prioritise their work load effectively to meet the demands of the role.
4. As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic,
are maintained and appropriate action is taken in a timely manner.
5. Provides a ‘front door’ meet and greet service, answers the telephone and deals with enquiries from hospital staff and the public concerning admission, transfer and discharge of patients. Ensuring correct information is made available, recorded or passed on to the relevant patient or member of staff.
Person specification
Qualifications
Essential criteria
4. GCSE or Equivalent
Experience
Essential criteria
5. Working within agreed guidelines to set timescales
6. Experience using IT packages
7. Carry out data quality checks
8. Working in a customer facing/reception role
9. Ability to follow processes and procedures
Knowledge
Essential criteria
10. Understanding of confidentiality
11. Understanding of good customer service
Desirable criteria
12. Hospital IT systems such as IPM, Nerve Centre, Mediviewer or equivalent
Personal Skills
Essential criteria
13. Good communications skills
14. Excellent organisational skills
15. Ability to work as part of a team
16. Excellent attention to detail
Other
Essential criteria
17. Trustworthy, reliable and flexible
18. Enthusiastic and self-aware
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.