Job Title: Area Manager
Location: Harborne (covering the West Midlands)
Salary: £55,000 + Car + Benefits
Working Pattern: Hybrid
About the Role:
We’re working with a leading facilities management provider to recruit an Area Manager to support the operational delivery of a key RFCA contract across the West Midlands. This is a technical, hard services-focused role requiring hands-on involvement in PPM, reactive, and grounds maintenance, ensuring compliance with SLAs and KPIs while driving improvements across service delivery.
This is a real transformation role, taking over a recently mobilised contract (August last year) that needs strong leadership, a competent technical understanding, and a process-driven mindset. You’ll play a key role in improving the operating model and embedding excellence.
Key Responsibilities:
* Oversee end-to-end operational delivery across the RFCA estate, ensuring full statutory compliance and contract alignment.
* Drive performance management and continuous improvement across reactive, planned, and grounds maintenance.
* Analyse data to identify inefficiencies (e.g., overdue PPMs, supplier performance) and implement solutions.
* Own service delivery across your area — taking full accountability for outcomes, performance, and contractual compliance.
* Manage all contractor relationships (Tier 1 & Tier 2 suppliers), ensuring services are delivered effectively and issues are escalated/resolved.
* Work closely with the client (RFCA), DIO, and wider stakeholders to maintain strong working relationships and deliver value.
* Ensure robust Health & Safety practices are followed, with a Zero Harm approach.
* Support capital project delivery through effective team collaboration and contractor oversight.
* Report regularly on performance, financials, and improvements to senior leadership.
* Leverage CAFM systems to manage supply chain performance and reporting.
What We’re Looking For:
* Strong technical FM background, with knowledge of SFG20, PPM, and CAFM systems.
* Solid understanding of mechanical or electrical services (qualifications ideal, but not essential).
* Proven experience in hard FM services (reactive/PPM), ideally within complex public sector environments (MOD, MOJ, local authority, etc.).
* Demonstrated ability to manage contractors effectively and hold them accountable.
* Comfortable with a lean model, no direct reports, but you’ll have one indirect report and support from a technical administrator.
* Analytical and process-driven, able to dive into systems, pull data, identify issues, and take ownership of resolving them.
* Confident communicator who enjoys client interaction and problem-solving.
Reporting Line:
Reports to the Regional Account Manager
Interview Process:
Single-stage interview via Teams.