Sheffield Children’s NHS Foundation Trust
Clerical Officer
The closing date is 01 May 2026
An exciting opportunity has arisen to join the Metabolic Bone Disease Team within the Burns, Orthopaedics, Plastics and Limb Reconstruction Service at Sheffield Children's NHS Foundation Trust.
We are seeking a compassionate, accountable and motivated individual who treats colleagues, patients and service users with dignity and respect. You will be committed to delivering high-quality care and excellence in everything you do, while working collaboratively within a highly specialist, multidisciplinary team.
This role is ideal for someone who embodies the Trust's values and is passionate about promoting equality, diversity and inclusion across all aspects of their work. You will play an important part in supporting children, young people and families, while contributing positively to team culture and service development.
If you are enthusiastic, values-driven and looking to make a meaningful difference within a specialist paediatric service, we would love to hear from you.
Main duties of the job
Reporting into the Burns, Orthopaedics, Plastics and Limb Reconstruction Team Leader, some of your responsibilities will include:
* Provide high-quality, comprehensive administrative and clerical support to the Metabolic Bone Disease Team within the Burns, Orthopaedics, Plastics and Limb Reconstruction Service.
* Support the wider Physiotherapy and Occupational Therapy Service with effective administrative processes.
* Act as the first point of contact for written and telephone enquiries to the department.
* Manage sensitive situations, including short-notice appointment cancellations and queries relating to waiting times.
* Use effective communication, de‑escalation and negotiation skills to resolve issues professionally and sensitively.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
Person Specification
Qualifications and Training
* English language and Maths to Grade 4 at GCSE or equivalent.
* RQF level 2 in Business administration or equivalent.
* OCR Level 3 or equivalent qualification or equivalent experience.
Experience
* Experience of audio‑typing in a secretarial role.
* Experience of working in a customer‑focused environment.
* Experience of working with different computer software e.g. email, internet etc.
* Previous medical secretarial experience.
* Experience with NHS software systems.
* Experience of working with confidential material.
Knowledge and Skills
* Good time management skills with the ability to prioritise work according to deadlines.
* Able to work as a part of a team and under own initiative.
* Good verbal and written communication skills with team / clients / relatives using tact when required.
* High standard of accuracy.
* Ability to establish and maintain effective working relationships.
* Ability to deal with conflict.
* Knowledge of medical terminology.
Personal Attributes
* Adaptable to work independently and use own initiative.
* Attention to detail and accuracy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary
£25,760 to £27,476 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
425-26-7918283
Job locations
Sheffield Children's Hospital NHS Foundation Trust
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