Job Title: Project Manager
Location: Ewloe / Glasgow/ Leeds/ Cardiff – Hybrid
Salary: £28,000 to £32,000
Contract type: Permanent
Working Hours: Monday to Friday 9am to 5.30pm
#LI-Hybrid
Our Project Managers play a vital role in ensuring the successful delivery of telephony and connectivity solutions, including leased lines, broadband, hosted telephony, and Teams Direct Routing. Acting as a key point of contact between sales, provisioning, suppliers, and customers, the Project Manager is responsible for overseeing the end-to-end delivery lifecycle—from order validation through to completion.
You’ll work closely with internal teams and suppliers (including Gamma, Wildix, NFON, City Fibre, PXC, and Vodafone) to manage provisioning timelines, escalate blockers, and ensure the seamless onboarding of new connectivity and telephony services. A successful candidate will be customer-focused, highly organised, and confident leading calls with both technical and non-technical stakeholders.
This role blends strong communication with project ownership, issue resolution, and proactive risk management to deliver services on time and to the highest standard.
Please note that this is a Hybrid role with onsite requirement 3 days a week.
What you’ll do
Objectives:
• Deliver telecommunications projects on time, within scope and budget
• Maintain strong communication with internal and external stakeholders
• Track, manage, and escalate supplier delays or customer-side blockers
• Drive proactive planning, handover quality, and documentation standards
• Ensure a smooth customer experience across the delivery lifecycle
• Maintain accurate data and reporting through ticketing and project systems
Responsibilities:
• Oversee end-to-end delivery of voice and connectivity solutions
• Manage new order validation, provisioning workflows, and Go Live coordination
• Lead onboarding and project calls with customers and internal departments
• Work closely with engineering team and third-party suppliers to manage timelines and technical prerequisites
• Identify and mitigate risks to project delivery
• Maintain clear documentation and regular updates in ticketing/project systems
• Ensure timely, high-quality customer handovers and internal transitions to support
• Participate in WIP reviews, escalation calls, and delivery improvement initiatives
• Provide visibility of key metrics and project progress to stakeholders
• Uphold quality standards and contribute to continuous improvement efforts
Requirements
What are we looking for?
Skills and Experience.
Essential:
• Experience in a telecoms, connectivity, or managed services delivery environment
• Proven project management skills across voice and data services
• Strong understanding of telecoms products such as Ethernet, broadband, hosted telephony, SIP, and Teams Direct Routing
• Excellent communication skills—both written and verbal
• Ability to lead meetings, manage expectations, and influence outcomes
• Comfortable working with ticketing systems and project documentation
• Strong attention to detail, time management, and prioritisation skills
Desirable:
• Experience working with suppliers such as Gamma, Wildix, NFON, City Fibre, PXC.
• PRINCE2 Foundation or Practitioner certified
• Experience working in a fast-paced MSP, telecoms reseller, or B2B IT services environment
Benefits
Who are we?
Aro has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for Aro?
At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
· ‘Design Your Life’ training and development programme
· Flexible working
· Company Pension Scheme and matching contributions
· Company Perks portal
· Private Medical insurance
· Life assurance
· 25 days holiday plus bank holidays plus holiday trading
· Your Birthday off, on us!
· Health Club and Wellbeing Scheme
· Aro Shares after 12 months employment
· Employee Assistance Programme
· Technical Training Academy and E-learning
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.