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Job Description
Are you passionate about building strong client relationships and driving business growth?
We're seeking a proactive Customer Service Account Manager to oversee client portfolios, ensuring timely delivery and excellent customer service. You'll manage projects, maintain documentation, identify upselling opportunities, and collaborate with technical teams, building strong client relationships, and driving growth.
If you're passionate about client success and teamwork, we'd love to have you!
Responsibilities
* Manage client accounts, ensuring smooth project delivery and exceptional customer service
* Oversee new and ongoing projects, ensuring accuracy and efficiency in work orders
* Drive growth by upselling and cross-selling NSF services within client accounts
* Handle client requests and route them to the appropriate teams
* Communicate key approvals and certification details to clients
* Manage quotations and update project scope for existing clients
* Maintain accurate client documentation and databases
* Collaborate with technical teams to ensure client files are complete
* Meet with clients to maintain satisfaction and foster strong relationships
* Partner with Business Development to track new opportunities
* Support onboarding and mentor new staff on complex projects
* Ensure timely Water Regulations Approval Scheme (WRAS) submissions and resolve any queries with the Account Management team.
* Contribute to process improvements and system updates
* Foster proactive client relationship growth through regular visits and communication
Qualifications
* Proven experience in a client-facing role, ideally within the services industry
* Strong track record in selling and cross-selling products and services
* Bachelor's degree in Business Studies, Customer Service Management, or related field, or equivalent experience in account management/customer service
* Exceptional time management, organizational skills, and keen attention to detail
* Excellent verbal and written communication skills
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
* Familiarity with the industry and relevant technical standards is a plus
* English fluency required; additional languages are an advantage
* Committed to delivering exceptional customer service and results
* Detail-oriented with a proactive, solution-driven approach
* Strong interpersonal skills and ability to collaborate as a team player
* Self-motivated with the ability to manage projects autonomously
* Technical background is a plus
* Willingness and ability to travel, both within the UK and internationally (passport required)
What NSF Offers You
This is a dynamic role where you’ll gain valuable experience in client account management, sales, and project delivery. You’ll have the opportunity to work on diverse projects, build long-term client relationships, and collaborate with cross-functional teams. With hands-on learning and exposure to industry standards, you’ll develop new skills and drive business growth. Enjoy a flexible work environment with the chance to make a real impact while advancing your career in a supportive, growth-oriented company.
Apply now and send us your CV and cover letter. Come join our team, we look forward to hearing from you!
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
About Us
With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.
One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
About The Team
NSF sets the global standard for quality, performance and safety of water products and systems with an extensive range of testing, certification and consulting serves. We continually strive to address emerging needs, empowering manufacturers to meet stringent regulatory requirements with confidence. With our expanding local presence in key regions, we ensure more efficient pathways for our clients to reach global markets while continuing to anticipate and respond to the evolving challenges of water safety.
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