Better places, thriving communities.
Position: Logistics Services Manager
Location: (DSTL) – Fareham – Portsdown West
Proof of right to work in the UK is essential. The current working hours allow for an early finish on a Friday.
Position Overview
We are seeking a full‑time, versatile, and enthusiastic Manager responsible for Logistics Services, including the delivery of stores receipt and despatch, on‑site delivery, mail services, and porterage, together with conference coordination and management of the receptionist team at Defence Science and Technology Laboratory, Portsdown West, Fareham.
The successful candidate will fulfil a pivotal role, facilitating broad services and exercising a high degree of expertise in customer relationship management. Occasional travel may be required to other sites or locations for meetings.
The successful candidate will have the professional capability to multi‑task when and where needed, as required by the business. Training will be given where required.
Main Responsibilities
* Promote the development and optimum performance of the delivery team, taking appropriate and timely action to mitigate risk and the potential for service failure across all service areas.
* Responsible for the day‑to‑day management of a team of operatives controlling the receipt, storage, issue, and on‑site movement of goods.
* Responsible for the day‑to‑day management of a team of mail operatives receiving, scanning, sorting, and delivering mail, including small packages on‑site, ensuring x‑ray scanner compliance and the collection of mail from mail points and preparation for despatch including franking.
* Responsible for the day‑to‑day management of a team of porters who move packages around the site and perform general labouring tasks.
* Responsible for the day‑to‑day management of a team of conferencing support staff responsible for meeting room space management.
* Responsible for the day‑to‑day management of a team of receptionists covering main gate access control.
* Promote the development and optimum performance of the Mitie delivery team.
* Identify and implement innovative solutions to meet the emerging demands of the business within contractual boundaries.
* Identify and recruit essential staff into an established dynamic and specialised team when needed.
* As necessary, liaise with site stakeholders to avoid and mitigate issues.
* Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations.
* Customer Relationship Management (CRM) and attending/deputising for the Operations Manager at site meetings.
* Undertake any additional tasks as determined by the Line Manager, leading on change to meet the emerging needs of the business and authorised Public Events.
Qualifications
* Management experience with strong organisational and motivational skills and a high degree of integrity.
* Proven track record of delivering quality administration and service with customer‑facing experience.
* Persuasive and credible verbal and written communicator with the ability to develop close working relationships.
* IT literate with a good working knowledge of MS Office applications.
* Conversant/knowledge of asset management (desirable).
* Hold a full UK driving licence.
* Proactive approach and the ability to embrace and lead on change.
* Ability to manage short‑notice changes to requirements and deadlines.
* Management‑level knowledge of Health and Safety legislation and practice (IOSH Managing Safely desirable).
* Good standard of education, preferably to NVQ Level 5 or equivalent.
* Well‑organised, precise, confident with credible communication skills, and line management experience.
* Versatile, intuitive, and professional with good judgement and absolute integrity.
Benefits
We offer a range of benefits that suit your lifestyle, including a virtual GP, financial well‑being support through our Salary Finance scheme, flexible holiday options, critical illness insurance, dental treatment, technology products, high‑street discounts, a cycle‑to‑work scheme, enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. Mitie Stars recognises outstanding performance with cash prizes, up to £10,000 annually.
Join our Mitie Team
Our success is driven by the experience and quality of our people. Progressing your career is a top priority for us, and we offer a diverse variety of training and development avenues via a wide selection of learning resources.
Diversity
Together our diversity makes us stronger. We are committed to ensuring our recruitment process is inclusive and accessible to all.
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