Social network you want to login/join with:
Location: Hybrid working – may require some travel around the Stoke-On-Trent area
Hours: Part time, 24 hours per week
The role:
We’re looking for an organised and dependable Administration Assistant to help coordinate daily operations. This role is key to supporting a well-run, welcoming, and safe environment for individuals in a community setting.
Responsibilities:
* Work closely with colleagues to coordinate property viewings, move-ins, and onboarding
* Stay informed on relevant benefits or entitlements to offer accurate guidance
* Collaborate with external agencies to help residents sustain their homes and avoid financial difficulties
* Support processes to prepare properties for new residents, keeping turnaround times efficient
* Ensure all responsibilities meet required legal, regulatory, and policy standards
* Arrange inspections and address maintenance or repair needs to uphold property quality
* Oversee the provision and upkeep of furnishings, appliances, and communal amenities
* Respond appropriately to reports of issues or disputes, following established procedures
* Handle feedback, concerns, and complaints in a timely and constructive manner
* Monitor and address tenancy breaches in line with relevant frameworks
* Keep service-related information accurate and up to date
* Carry out health and safety checks to maintain compliance across all properties
Key Requirements:
* Previous experience in property management or a related field is advantageous
* Understanding of housing law is desirable
* Excellent organisational skills, with the ability to manage multiple tasks
* Strong verbal and written communication skills
* Ability to plan and implement change effectively, with a focus on achieving results
* Demonstrates empathy and aligns with the company values
#J-18808-Ljbffr